Insurance Customer Service Representative

3 weeks ago


Ferndale, Washington, United States State Farm Insurance Full time
Job Summary

We are seeking a highly skilled and customer-focused Account Associate to join our team at State Farm Insurance. As an Account Associate, you will play a critical role in providing exceptional customer service and support to our policyholders.

Key Responsibilities
  • Customer Service: Assist customers with their insurance needs by providing accurate and timely information, resolving policy inquiries and claims, and addressing customer concerns in a professional and efficient manner.
  • Policy Management: Process policy changes and updates in the system, maintain customer records, and update information as needed to ensure compliance with regulations and guidelines.
  • Team Collaboration: Collaborate with team members to resolve customer issues and ensure customer satisfaction, and stay up to date with insurance products and industry trends to effectively assist customers.
Requirements
  • Excellent Communication Skills: Possess excellent verbal and written communication skills to effectively interact with customers and team members.
  • Problem-Solving Skills: Demonstrate strong problem-solving skills to resolve customer issues and concerns in a timely and professional manner.
  • Attention to Detail: Maintain accurate and up-to-date customer records and policy information to ensure compliance with regulations and guidelines.
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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