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Customer Service Representative

2 months ago

Triadelphia, West Virginia, United States The Sports Facilities Companies Full time
Job Summary

The Customer Service Team Member is a vital role within The Sports Facilities Companies, responsible for delivering exceptional guest experiences across various departments of our facility. This position requires a high level of customer service skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Provide exceptional guest service, ensuring a positive experience for all visitors
  • Assist with event setup, execution, and teardown, ensuring seamless transitions
  • Perform various tasks related to scheduled work areas, including food and beverage services
  • Operate and balance a cash drawer, maintaining accurate financial records
  • Resolve guest concerns and complaints in a professional and courteous manner
  • Complete special projects, daily assignments, and other duties as directed by management
Requirements
  • Flexible work schedule, including weekends, holidays, and long hours, with regular attendance
  • Reliable transportation
  • Excellent communication skills, both verbal and written
  • Ability to maintain focus in a high-volume, fast-paced environment
  • Proficiency in computer skills and ability to learn facility software
  • Excellent guest service skills, with a focus on providing a positive experience
  • Detail-oriented and organized, with a commitment to accuracy
  • Respectful and friendly demeanor, with a focus on teamwork and collaboration
  • Ability to work well under pressure, with a commitment to safety and well-being
Working Conditions and Physical Demands
  • Ability to lift 30 pounds waist-high
  • May be required to sit or stand for extended periods, with intermittent noise
  • Will be required to operate a computer and register