Customer Service Representative II

1 month ago


Triadelphia, West Virginia, United States Tekni-Plex Full time
Job Summary

As a Customer Service Representative II at Tekni-Plex, you will play a critical role in ensuring seamless order fulfillment and exceptional customer experience. This position requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

  • Process customer purchase orders, ensuring accurate pricing and timely delivery.
  • Collaborate with the manufacturing and planning teams to meet customer requirements and ship dates.
  • Develop and manage customer-specific forecasts, inventory models, and stocking programs to meet customer needs.
  • Process and execute shipments, creating and distributing all necessary documentation.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Initiate, monitor, and process customer complaints, working closely with the QA team to resolve issues.
  • Work with the credit and collection team to collect past due invoices and place shipments on hold as needed.
  • Visit customer facilities to build relationships and ensure customer satisfaction.


Requirements

  • 2-4 years of college or equivalent experience in a related field.
  • At least 5 years of customer service experience in the manufacturing industry.
  • Strong computer skills, including Microsoft Office and Excel.
  • Excellent organizational and time management skills, with the ability to multitask and work independently.
  • Basic understanding of the converting industry, including terminology, technology, and business practices.
  • Ability to read, analyze, and interpret financial reports and communicate effectively with top management.


Language Skills

Ability to respond to common inquiries or complaints from customers, effectively present information to top management, and read, analyze, and interpret common financial reports.

Mathematical Skills

Ability to compute rate, ratio, and percent, interpret bar graphs, and apply mathematical concepts to practical situations.

Reasoning Skills

Ability to define problems, collect data, establish facts, and draw valid conclusions, interpret a variety of instructions, and apply critical thinking to resolve complex issues.

Physical Requirements

The employee is frequently required to sit, occasionally required to stand, walk, use hands and fingers, talk, and hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

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