Team Leader, Design

4 days ago


Nashville, Tennessee, United States Crate&Barrel Full time
About the Role

We're seeking a highly motivated and experienced Team Leader, Design & Trade to join our team at Crate and Barrel. As a key member of our design team, you will be responsible for leading a team of sales associates to meet daily sales goals and exceed customer expectations.

Key Responsibilities
  • Lead designated functional team and manage associate workload as determined in partnership with the Assistant Store Leader.
  • Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
  • Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable.
  • Maintain an understanding of new store initiatives and communicate changes to the Department Specialists and associates, ensuring adoption throughout the store, into steady state.
  • Focus on promoting and driving sales, maintaining an awareness of current product in store and not in store.
  • Review KPI results, working with Assistant Store Leader to identify opportunities and corrective actions.
  • Communicate regularly with the applicable functional Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance.
  • Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.
Requirements
  • 1+ years customer service or retail experience
  • Strong communication and interpersonal skills
  • High school diploma/GED or equivalent
  • Availability to work flexible hours on weekdays, evenings and weekends (Full-Time roles) or two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night (Part-Time roles)
About Us

Crate and Barrel is an equal opportunity employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request.

The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.


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