Receptionist (Part-Time) - ServiceSource

4 weeks ago


Louisville, Kentucky, United States ServiceSource Full time
Job Summary

This part-time Receptionist position is available at ServiceSource, a leading nonprofit disability resource organization. The successful candidate will be responsible for operating a multi-line switchboard, responding to calls, and providing excellent customer service to patients and staff.

Key Responsibilities
  • Operate a government-provided E-Private Branch Exchange switchboard with 28 central office trunks, 24 FTS trunks, and 24 IT trunks for 1800 telephones.
  • Respond to calls in acquired order, making various daily announcements as requested by Veteran Affairs (VA) staff.
  • Gather patient information as requested and retrieve inpatient roster from Emergency Room.
  • Act as a liaison between Membership Services and Medical Center, monitoring 24 code green alarms and 4 manually activated burglar/code green alarms.
  • Respond to walk-up traffic with requested information as to the location of patients, clinics, and offices.
  • Direct courier deliveries of candy, flowers, etc. to the appropriate department.
  • Clean and sanitize work area(s) after every shift.
  • Complete Shift Report and log all codes that occurred during shift.
Requirements
  • High school diploma or General Educational Development (GED) required.
  • 1 year experience in a high demand and fast pace environment preferred.
  • Must be able to obtain a VA security clearance.
Preferred Qualifications
  • Ability to operate a PC with functional knowledge of Microsoft Office, primarily Microsoft Word and Excel, as well as Windows graphical users' interface.
  • Working knowledge of medical staff and departments.
  • Ability to read, write, and receive written and/or verbal instructions.
  • Excellent verbal communication skills for interfacing with customers.
  • Ability to add, subtract, solve practical problems, and deal with a variety of variables in situations where limited standardization exists.
Work Environment

The work environment is quiet, with minimal noise levels. ServiceSource is a leading nonprofit disability resource organization with programs and operations in 12 states and the District of Columbia.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, Genetic Information & Testing, Family & Medical Leave, Sexual Orientation and Gender Identity or Expression, protected veteran status, or any other characteristic protected by law.



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