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Cage Shift Supervisor

2 months ago

Greenville, South Carolina, United States Harlow's Casino Resort & Spa Full time

Job Summary:

Harlow's Casino Resort & Spa is seeking a highly skilled Cage Shift Supervisor to join our team. As a key member of our Cage/Credit department, you will be responsible for ensuring the accurate and efficient performance of all accounting activities.

Key Responsibilities:

  • Supervisory Duties: Supervise all staff on your prospective shift, carrying out supervisory responsibilities in accordance with company policies and applicable laws. This includes hiring, training, planning, assigning, and directing work, appraising performance, disciplining team members, addressing complaints, and solving problems.
  • Credit Approvals: Approve credit for guests within your limit of authority, ensuring that the collection and distribution of necessary credit information is handled accurately, efficiently, and discreetly.
  • Departmental Development: Assist the Cage/Credit Manager with the development and implementation of departmental policies and procedures.
  • Staffing and Training: Maintain adequate staffing levels by training, scheduling, evaluating, assisting with career development, and promoting, disciplining, and recommending termination of team members as needed.
  • Financial Integrity: Ensure the integrity of all financial data produced by team members under your span of control.
  • Team Support: Assist cage team members in understanding the complexities of their responsibilities within the department.
  • Record Keeping: Held accountable for the accuracy, confidentiality, and thoroughness of departmental records and reports.
  • Customer Service: Ensure team members adhere to customer service guidelines as outlined in policies and procedures.
  • Service Standards: Adhere to prompt and courteous service with a smile.