Key Hourly Shift Supervisor
3 weeks ago
Responsibilities:
- Coordinate front-of-house operations, including host/hostess stand, servers, bartenders, and support staff.
- Provide ongoing training for front-of-house staff to ensure consistency in service and adherence to company standards.
- Maintain a welcoming and positive atmosphere for all guests and employees.
- Handle customer complaints and conflicts effectively and professionally.
- Assist in training new team members.
- Monitor and maintain the cleanliness and appearance of the front of house areas, including dining rooms and restrooms.
- Ensure compliance with health and safety regulations, including food handling and alcohol service guidelines.
- Handle financial responsibilities, such as cash handling, POS system reconciliation, and managing petty cash.
Qualifications:
- Experience in a supervisory or managerial role within the hospitality industry.
- Strong customer service orientation and a commitment to exceeding guest expectations.
- Ability to work flexible hours, including weekends and holidays.
- Exceptional organizational and multitasking abilities to handle a fast-paced and dynamic environment.
- Strong leadership and managerial skills, with the ability to motivate and develop a team of staff members.
What we offer:
- A highly energetic environment
- Competitive compensation
- Meal program to include across brands
- Opportunity for advancement
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