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Bilingual English/Spanish Speaking Contact Center Representative FT Midvale

2 months ago

Midvale, Utah, United States Cyprus Credit Union Full time

About the Role

We are seeking a highly skilled and customer-focused Contact Center Representative to join our team at Cyprus Credit Union. As a key member of our customer service team, you will be responsible for providing exceptional service to our members over the phone, ensuring their needs are met and exceeded.

Key Responsibilities

  • Provide accurate and timely information to members regarding their accounts and financial products
  • Resolve member issues and concerns in a professional and courteous manner
  • Utilize consultative selling skills to cross-sell financial products and services
  • Perform related clerical tasks, such as data entry and record-keeping
  • Maintain a clean and organized workspace, adhering to company standards

Requirements

  • High school diploma or equivalent required
  • One year of credit union experience preferred
  • Thorough knowledge of member services and financial products
  • Understanding of member bookkeeping procedures
  • Computer and 10-key skills
  • Phone skills and etiquette
  • Basic math skills
  • Exceptional customer service skills
  • Spanish speaking required

What We Offer

  • Competitive wage and potential for monthly incentives
  • Comprehensive benefits package, including health, dental, and vision insurance
  • 401k and retirement savings plan
  • 12 paid holidays
  • Paid day off for birthday
  • PTO from day one, with additional PTO for community volunteer work
  • Competitive tuition reimbursement

About Cyprus Credit Union

Cyprus Credit Union is a dynamic and respected financial institution that values its employees and members. We offer a collaborative and supportive work environment, with opportunities for growth and advancement. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.