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Product Configuration Specialist

2 months ago

New Bedford, United States Acushnet Company Full time

WE ARE A PRODUCT COMPANY.

We invite you to explore the requirements for this position in terms of skills and experience. If you believe you are a suitable candidate, we encourage you to consider this opportunity.

WE ARE A PROCESS COMPANY.

ABOVE ALL, WE ARE A PEOPLE COMPANY.

The Acushnet Company has a rich history intertwined with the world of golf. From our inception, we have dedicated ourselves to enhancing the experience of passionate golfers through outstanding product performance, innovative technology, unparalleled quality, and exceptional service. We are not merely a collection of leading golf brands and products; we are a cohesive team driven by our love for the game. We take pride in our role as stewards, committed to improving our brands, businesses, communities, and the sport of golf.

Our guiding principle is to "Autograph your work with excellence." We maintain our status as leaders in every category we engage in, striving for excellence in all aspects—from product performance and consistency to our interactions with golfers and trade partners, as well as our commitment to fostering a workplace rooted in diversity, inclusion, belonging, and respect.

Position Overview: Support the transition of Titleist Golf Gear to the SAP S4 HANA ERP platform. Collaborate with various teams within the Gear Division to implement comprehensive change strategies that align with business objectives, ensuring a successful SAP launch while minimizing disruptions and enhancing user adoption across both business and technical functions.

Key Responsibilities:

  • Collaborate with business and IT teams to promote cross-functional alignment and cooperation across business processes and technical functions for the adoption of SAP S4 HANA within Titleist Gear. Build and nurture relationships with executive sponsors, program team members, and functional partners to ensure effective organizational change management.
  • Prepare all Stock and Custom Gear data for global product launches, including Club Glove and Titleist Apparel. This involves coordinating with R&D, Purchasing, Production, Sales, Marketing, and Finance to create and maintain accurate product information throughout the product lifecycle.
  • Evaluate the scope of changes and recommend appropriate engagement levels to minimize disruptions and drive user adoption.
  • Manage all aspects of change, including user identification and engagement, assessing change impacts and readiness, communication strategies at all levels, training assessment and development, addressing resistance, and ensuring reinforcement. Provide consultation and coaching to program teams on organizational and business change standards.
  • Oversee and prioritize incoming support tickets effectively.
  • Drive continuous improvement by incorporating feedback and lessons learned into updated Change and Program Management processes and tools.

Qualifications:

  • A Bachelor's degree in business administration or a related field is required.
  • Experience with SAP S4 HANA Master Data, Order to Cash, Forecast to Produce, and Procure to Pay. Practical experience in organizational change management, encompassing people, processes, and technology.
  • A minimum of 5 years of experience in Business Systems, including work with ERP systems (SAP/Infor M3 preferred). Previous experience in technical training and strong ad-hoc reporting skills with an understanding of the underlying logic is essential. Advanced proficiency in Microsoft Excel, Cognos 10 Report Studio, and Workspace Advanced. Intermediate to advanced skills in Microsoft Office Word and PowerPoint. Previous experience in Golf, Customer Service, and/or Sales is highly preferred.
  • Ability to sit for extended periods and engage in telephone communication.
  • Strong understanding of ERP principles, practices, and procedures, particularly in SAP.
  • Exceptional technical skills with the capacity to adapt swiftly to new and emerging software and programs.
  • Demonstrated competencies in Project Management, Innovation, Problem Solving, and Adaptability.