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Customer Service Director

2 months ago

Whiteland, Indiana, United States DHL (Deutsche Post) Full time
Job Description

Job Title: Customer Service Manager

Job Summary:

We are seeking a highly motivated and organized Customer Service Manager to join our team at DHL Supply Chain. As a key member of our operations team, you will be responsible for ensuring seamless communication between our customers and site operational management, resolving issues, and maintaining a strong relationship with our clients.

Key Responsibilities:

  • Ensure customer contract requirements are administered as applicable within the Customer Service staff
  • Ensure customer initiatives, special processes, data requests are fulfilled consistently, timely, and without impact to the daily work processes
  • Serve as key contact with customer groups, including development and deployment of new or revised processes to meet customer goals and satisfaction
  • Report on key support areas of account performance
  • Develop/implement corrective action plans as necessary
  • Develop department goals/metrics and assist with individual goals as necessary, to align with company, site and customer objectives
  • Participate in on-site management team meetings and account/site/customer committee meetings
  • Ensures execution of CIP workshop action plans, projects and best practice sharing

Requirements:

  • Bachelor's degree or equivalent experience, preferred
  • 2-4 years of experience in a management position, required
  • 1-3 years of experience in the logistics industry, preferred

Our Organization:

DHL Supply Chain is a world-class company that values teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.

Equal Opportunity Employer:

We are an equal opportunity employer and welcome applications from diverse candidates.