Service Advisor

3 days ago

Whiteland, Indiana, United States Loves Travel Stops & Country Store Full time
Job Title: Service Advisor

At Love's Travel Stops & Country Stores, we're committed to providing exceptional customer service and driving sales success in our Truck Care facilities. As a Service Advisor, you'll play a key role in leading our sales team and ensuring a seamless customer experience.

Key Responsibilities:
  • Maintain a safe and clean facility, ensuring a positive experience for our customers.
  • Greet customers, address their vehicle service needs, and document issues in a timely and professional manner.
  • Provide detailed repair cost estimates, sales promotions, and obtain necessary approvals and payments.
  • Keep customers updated on vehicle status and provide comprehensive explanations of completed work.
  • Handle customer complaints and resolve concerns in a fair and timely manner.
Requirements:
  • 6 months of experience in customer service or sales preferred.
  • Valid driver's license with a clean safety record.
  • Pass a drug screening and medical exam as per regulations.
Skills and Demands:
  • Excellent communication and interpersonal skills with a customer satisfaction focus.
  • Exceptional customer service, positive rapport building, expert salesmanship, and ensuring satisfaction by managing operations and employee-vehicle deployment.
  • Strong organizational and multitasking abilities with attention to detail.
  • Effective teamwork skills.
Physical Demands:
  • Regular talking and hearing.
  • Active involvement requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing.
  • Frequent lifting/moving of items over 75 pounds.

We're proud to be an Equal Opportunity Employer and encourage veterans to apply. Join our team and be part of a company that values innovation, perseverance, and community involvement.

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