Quality Assurance Analyst

2 weeks ago


Oklahoma City, Oklahoma, United States Staffing Now Full time
Position Overview
The Quality Assurance Specialist plays a crucial role in ensuring the excellence of customer service delivery. Reporting to the Director of Customer Care, this position is integral in evaluating and enhancing the performance of member service representatives through established quality standards.

Key Responsibilities
  • Deliver training and support to member services and provider services representatives based on quality assessment outcomes.
  • Facilitate training sessions in a virtual environment to enhance team capabilities.
  • Perform quality assessments on calls made by member services and provider services representatives.
  • Review and audit call center documentation for compliance and accuracy.
  • Engage in regular calibration sessions with call center staff and management to align on quality expectations.
  • Identify and report trends to leadership based on findings from quality assessments.
  • Evaluate additional training requirements and propose resources to leadership for further development.
  • Assist in organizing and delivering training for new hires and ongoing staff development.
  • Create quick reference materials and timely communications for staff support.
  • Act as a subject-matter expert in areas including Medicare Parts A, B, C, D, claims billing, and payments.

Qualifications
  • Proficient in Microsoft Word and PowerPoint, with intermediate skills in Microsoft Excel.
  • Exceptional written and verbal communication abilities.

Experience Requirements
  • A minimum of two years of experience in member services, particularly within Medicare Advantage.
  • At least one year of experience in a quality assurance capacity.
  • One year of experience in a learning and development role, including virtual training facilitation and material creation.


  • Oklahoma City, Oklahoma, United States CAI Full time

    Job ID NumberR3535Employment TypeFull timeWorksite FlexibilityRemoteJob SummaryAs a Call Center Quality Assurance Analyst, you will be responsible for evaluating and improving customer service interactions.Job DescriptionWe are looking for a Call Center Quality Assurance Analyst . This position is responsible for evaluating and improving customer service...


  • Oklahoma City, Oklahoma, United States Inceed Full time

    Compensation: $55,000-$65,000 Location: Oklahoma City, Oklahoma Position Overview: Inceed is collaborating with a reputable organization to identify a proficient Quality Assurance Analyst to enhance their operations. Essential Qualifications & Experience:Proven experience in automated testing, with the capability to transition manual processes to automated...


  • Oklahoma City, Oklahoma, United States Inceed Full time

    Compensation: $55,000-$65,000 Location: Oklahoma City, Oklahoma Position Overview: Inceed is collaborating with a reputable organization to identify a proficient Quality Assurance Analyst to enhance their operations. Essential Qualifications & Experience:Proven experience in automated testing, with the capability to transition manual processes to automated...


  • Oklahoma City, Oklahoma, United States Inceed Full time

    Compensation: $55,000-$65,000 Location: Oklahoma City, Oklahoma Position Overview: Inceed is collaborating with a reputable organization to identify a proficient Quality Assurance Analyst to enhance their operational team. Essential Qualifications & Experience:Proven experience in automated testing with the capability to transition manual processes to...


  • Oklahoma City, Oklahoma, United States Staffing Now Full time

    Position OverviewThe Quality Assurance Specialist is accountable to the Director of Customer Care. In this capacity, you will oversee the evaluation and assessment of service representatives according to predefined quality standards.Key ResponsibilitiesDeliver training and support to member services and provider services representatives informed by quality...


  • Oklahoma City, Oklahoma, United States Staffing Now Full time

    Position OverviewThe Quality Assurance Specialist is accountable to the Director of Customer Care. In this capacity, you will oversee the evaluation and assessment of member service representatives in accordance with predefined quality standards.Key ResponsibilitiesDeliver training and support to member services and provider services representatives informed...


  • Oklahoma City, Oklahoma, United States Staffing Now Full time

    Position OverviewThe Quality Assurance Specialist is a key player in enhancing customer service standards within the organization. Reporting directly to the Director of Customer Care, this role focuses on evaluating and improving the performance of member service representatives through systematic quality assessments.Key ResponsibilitiesDeliver training and...


  • Oklahoma City, Oklahoma, United States Staffing Now Full time

    Position OverviewThe Quality Assurance Specialist is integral to the Customer Care department, reporting directly to the Director. This role is pivotal in assessing and enhancing the performance of member service representatives by adhering to established quality standards.Key ResponsibilitiesDeliver training and support to member and provider services...


  • Oklahoma City, Oklahoma, United States Staffing Now Full time

    Position OverviewThe Quality Assurance Specialist is accountable to the Director of Customer Care. In this capacity, you will oversee the evaluation and assessment of member service representatives in accordance with predefined quality standards.Key ResponsibilitiesDeliver training and support to member services and provider services representatives informed...


  • Oklahoma City, Oklahoma, United States Paycom Online Full time

    The purpose of this internship is to gain experience and knowledge within the quality assurance team in a corporate environment in preparation for a full-time role as a Quality Assurance Specialist.The QA intern will shadow a QA Analyst to understand the full scope of the role and learn the responsibilities and functions of quality assurance with its purpose...


  • Oklahoma City, Oklahoma, United States Hire Go Full time

    Job OverviewSalary: $20+ per hourPosition: Quality Assurance InspectorWe are looking for a dedicated quality assurance inspector to become a part of our dynamic team at Hire Go.Key Responsibilities:Analyze and interpret technical drawings and specificationsEvaluate welds for precision and quality assuranceGuide welders to ensure compliance with company...


  • Oklahoma City, Oklahoma, United States WindStream Communications Full time

    Quality Assurance SpecialistArkansas, USA ● Georgia, USA ● Iowa, USA ● North Carolina, USA ● Ohio, USA ● South Carolina, USA ● United StatesReq #1479Tuesday, July 30, 2024Windstream Holdings, Inc., is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and...


  • Oklahoma City, Oklahoma, United States Windstream Communications Full time

    Quality Assurance Specialist Arkansas, USA ? Georgia, USA ? Iowa, USA ? North Carolina, USA ? Ohio, USA ? South Carolina, USA ? United StatesReq Tuesday, July 30, 2024 Windstream Holdings, Inc., is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners...


  • Oklahoma City, Oklahoma, United States 3D Aerostructures Full time

    Job OverviewPosition: Quality Assurance InspectorCompany: 3D AerostructuresRole Summary: The Quality Assurance Inspector will oversee the Quality department, ensuring that all machined components meet the required specifications.Key Responsibilities:Utilize precision measuring instruments such as Micrometers, Calipers, Height Gauges, Indicators, and Depth...


  • Oklahoma City, Oklahoma, United States Chili's Grill & Bar Full time

    Job SummaryWe are seeking a Quality Assurance Specialist to join our team at Chili's Grill & Bar. As a Quality Assurance Specialist, you will be responsible for ensuring that every guest receives perfectly prepared, high-quality food. You will provide dependable, fast service that is absolutely Chili's.Key ResponsibilitiesEnsure food is prepared to company...


  • Oklahoma City, Oklahoma, United States Austin Allen Company - Professional Recruitment Full time

    Job Title: Assistant Quality Assurance ManagerAbout the Role:Austin Allen Company - Professional Recruitment is seeking a highly skilled Assistant Quality Assurance Manager to join our team. As a key member of our organization, you will be responsible for driving positive change and building a world-class food safety and quality culture.Key...


  • Oklahoma City, Oklahoma, United States OU Health Full time

    Job SummaryWe are seeking a highly skilled and experienced Quality Assurance Specialist to join our team at OU Health. As a Quality Assurance Specialist, you will be responsible for overseeing the operation of assigned laboratory areas, ensuring the accuracy and efficiency of testing, and maintaining departmental records and logs.Key ResponsibilitiesOversee...


  • Oklahoma City, Oklahoma, United States Defense Contract Management Agency Full time

    Designs/implements/maintains a risk-based surveillance program and assessment plan associated with the quality assurance provisions of contracts. As a member of a multi-functional or technical team, implements the overall Quality Program for diverse products and services to support the U.S. Government's acquisition at one or more supplier facilities. Ensures...


  • Oklahoma City, Oklahoma, United States Global Technology Associates Full time

    Position: Quality Assurance Specialist Job ID: Location: Oklahoma City, OK Compensation: Highly Competitive Salary and Bonus Structure Benefits: Comprehensive Health, Dental, Vision, 401(k), paid holidays, and additional perks Employment Type: Direct Hire Key Responsibilities : Development and upkeep of Product/Model Process Control Plans (PCP)....


  • Oklahoma City, Oklahoma, United States QuEST Global Full time

    Job Summary:QuEST Global is a leading engineering services firm that provides innovative solutions to Fortune 500 customers. We are seeking a skilled Quality Technician/Inspector to join our team in Oklahoma City, OK.Key Responsibilities:Conduct quality reviews and inspections of Aero-Engine components to ensure compliance with industry standards.Develop and...