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Client Experience Manager

2 months ago

Millburn, New Jersey, United States Hermès Full time
About the Role

The Sales Specialist will be responsible for achieving sales and customer service objectives while adhering to the operational asset protection standards of the boutique.

Key Responsibilities
  • Meet monthly and annual individual sales goals while working as part of a team to achieve the boutique's collective target.
  • Organize and prioritize the selling floor to support the sales effort and overall customer experience.
  • Provide assistance as needed in inventory preparation.
  • Process and ensure the accuracy of all transactions, including receipts and CRM files.
  • Partner with management on POS decisions and communicate discrepancies.
  • Maintain cleanliness and organization of workstation at all times.
  • Comply with all asset protection procedures, including employee sign in sheets and bag checks.
  • Respect physical EAS tagging guidelines and ensure all products are properly ticketed.
  • Provide high levels of service to clients, including prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at POS.
Requirements
  • 2+ years of experience in sales, preferably in a luxury environment.
  • Strong relationship development and impeccable communication skills.
  • Even-tempered with ability to continuously multi-task.
  • Self-starter and able to work independently while balancing collaboration with a team.
  • Strong organizational skills.
  • Open availability to accommodate needs of the business.
  • Ability to lift between 0-25 lbs. without assistance.