Client Advocate

WTW inc. is seeking a highly skilled Client Advocate to join our team. As a Client Advocate, you will be responsible for supporting client relationships and strategy at the insurance program level.

• Support client relationship and strategy at the insurance program level
• Collaborate with Senior Relationship Managers on complex and middle market accounts
• Marshals WTW resources to provide coordinated service and placement to meet the client's insurance and risk management needs
• Support new business efforts and identifies opportunities to maximize the profitability of existing clients by account rounding

• Targeted 4-8 years of commercial Property & Casualty insurance knowledge/experience in a client-facing role or demonstrated capabilities to complete role responsibilities
• Must maintain required licensing by completing various continuing education activities as needed
• Able to apply knowledge of coverage forms in the analysis of program design, the identification of coverage gaps, and ongoing coverage consultation
• Ability to interpret, analyze, and present models
• Negotiation skills – ability to drive conflict resolution and secure concessions without damaging relationships
• Relationship Management skills: able to leverage internal and external relationships to bring WTW resources and assets tailored to client needs; ability to drive conflict resolution
• Business Acumen; knowledge of strategy, tactics, and solutions for the client, and/or in the marketplace
• Knowledge of commercial insurance renewal end to end process steps and owners
• Excellent verbal and written communication skills; group presentation skills, ability to drive complex/technical conversations
• Receptive to feedback; critical thinking and problem-solving skills, high adaptability
• Effectively advocates for change. Provides encouragement, takes control of team projects, leads key work areas, collaborates with others, provides clear guidance to ensure others fulfill roles effectively
• Excellent project management skills: end to end oversight of large, complex, ambiguous, or multi-dimensional projects
• Proficient Microsoft Office skills and familiarity with other relevant online tools
• Insurance broker's P&C license required
• Intellectual curiosity to help develop innovative and creative ideas
• Insurance industry designations preferred but not required (CPCU, ARM, CIC, CRIS, CRM)

• Competitive base salary range: $125,000 - $150,000 per year
• Annual short-term incentive bonus
• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off
• Retirement Benefits: Contributory Pension Plan and Savings Plan (401k)