Imaging Equipment Specialist
4 days ago
At Shared Imaging, we're committed to delivering exceptional patient experiences through our cutting-edge technology and personalized service model. Our team is passionate about empowering healthcare professionals with the best diagnostic imaging solutions, and we're seeking a talented Customer Service PET/CT Specialist to join our technical operations team.
About the RoleThis is a technically oriented service professional position that requires strong knowledge of PET/CT diagnostic imaging equipment, as well as excellent analytical and communication skills. As a key member of our service delivery and customer management process, you will be responsible for servicing customers' PET/CT equipment, managing vendor relationships, and ensuring seamless service delivery.
Key Responsibilities- Manage vendor service delivery processes in compliance with company policies.
- Maintain customer service requests and internal records within our platform.
- Coordinate repair parts cycle times with OEMs, including diagnosing and documenting major parts and sub-components.
- Utilize escalation processes to resolve customer service delivery issues and conduct root cause analysis.
- Work collaboratively with national and local teams to provide efficient service delivery to all customers.
- Identify growth opportunities and participate in sales initiatives such as contract renewals.
- Perform preventative maintenance on assigned equipment and perform first-call repairs and functional system inspections.
- Previous experience with Siemens PET/CT equipment and other OEM PET/CTs is highly preferred.
- Excellent analytical and technical communication skills with the ability to communicate complex technical issues clearly.
- Experience with preventative maintenance, diagnosis, and repair of computer, mechanical, electromechanical, and electronic-based PET/CT equipment in the healthcare industry.
- Experience troubleshooting and responding to customer concerns in a professional manner.
- Exceptional interpersonal skills and ability to interface with internal teams and external customers.
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Imaging Equipment Specialist
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Sacramento, California, United States Shared Imaging Full timeAbout Shared ImagingShared Imaging is a privately held organization with a commitment to organic growth, having doubled its revenue in the past decade. We pride ourselves on delivering exceptional patient experiences through our 'White Glove' service model.Job SummaryWe are seeking a Customer Service PET/CT Specialist to join our technical operations team....
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Imaging Service Specialist
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Sacramento, California, United States Shared Imaging Full timeAbout the RoleShared Imaging is a leading provider of diagnostic imaging solutions, committed to delivering exceptional patient experiences through our "White Glove" service model. We are seeking a highly skilled PET/CT Equipment Specialist to join our technical operations team.Job SummaryThe PET/CT Equipment Specialist will be responsible for proactively...
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