PET/CT Equipment Specialist

3 days ago


Sacramento, California, United States Shared Imaging Full time
About the Role

At Shared Imaging, we are dedicated to delivering exceptional patient experiences through our diagnostic imaging solutions. We are seeking a highly skilled Imaging Service Specialist to join our technical operations team.

Job Summary

The Imaging Service Specialist will be responsible for proactively assisting customers with their PET/CT diagnostic imaging equipment, ensuring seamless service delivery and customer satisfaction. This role requires strong technical knowledge, analytical skills, and excellent communication abilities.

Key Responsibilities
  • Manage vendor service delivery processes in compliance with SI policies
  • Maintain customer service requests and internal service records / reports within the internal platform
  • Diagnose and document major parts and part sub-components manufacturer, part number for alternative sourcing
  • Escalate customer delivery issues, conduct root cause analysis, and resolve problems effectively
  • Work collaboratively with national and local teams to provide efficient service delivery
  • Identify growth opportunities, participate in sales efforts, and promote Shared Imaging's growth programs

Benefits include health insurance, 401(k) matching, company-paid life insurance, and more.



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