Experience Lead

2 weeks ago

Bloomington, Illinois, United States State Farm Insurance Full time
Experience Lead

State Farm's Experience Design (XD) Center of Excellence is seeking an experienced professional to join our team and elevate the practice of Experience Design (XD) across the Enterprise.

As a member of our team, you will play a crucial role in advancing the Journey Management practice, leveraging journey maps as a valuable data input and a tool for enhancing user experiences.

We are seeking a dynamic and experienced UX professional to lead the charge in generating innovative ideas that align with our goals and take our user experiences to new heights.

As an Experience Lead, you will coach and guide our team on the effective utilization of journey maps, fostering a culture of collaboration and ideation.

Key Responsibilities:

  • Lead and inspire a team of talented UX designers, coaching and guiding them on the effective utilization of journey maps.
  • Collaborate closely with cross-functional teams to identify needs, define opportunities, and generate innovative ideas.
  • Proactively champion the use of journey maps as a powerful tool to uncover user pain points, map out user flows, and identify opportunities for improvement.
  • Drive the creation of impactful and actionable insights derived from journey maps, using them to inform and guide the design process.
  • Foster a culture of collaboration and ideation, facilitating workshops and brainstorming sessions to generate innovative ideas that are grounded in user needs and desires.

Requirements:

  • 5+ years of applicable work experience in a User Experience (UX) team with a specific focus on Journey Management.
  • Strong people leadership skills and user experience sensibilities.
  • Ability to coach teams through the adoption, scaling, and maturity of the practice of journey management.
  • Self-sufficient in listening to needs, defining opportunities, and pushing ideas and co-creation to meet the needs of the greater team.
  • Experience leading large enterprise-wide customer experience journeys in an agile environment.

We offer competitive benefits, including a 401k plan, health insurance, dental/vision plans, life insurance, paid time off, annual merit increases, tuition reimbursement, and health initiatives.

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