PC Support Specialist

4 weeks ago


Jacksonville, Florida, United States Powder River Industries LLC Full time

Job Summary:

As a PC Support Specialist at Powder River Industries LLC, you will provide technical support to users of personal computers, either by telephone or on-site. Your primary responsibilities will include installing and testing personal computers, printers, and other peripherals, configuring operating systems, and loading software programs.

Key Responsibilities:

  • Install and test personal computers, printers, and other peripherals
  • Configure operating systems and load software programs
  • Troubleshoot printer, computer, and peripheral incidents
  • Perform hardware and software diagnostics
  • Coordinate needed repairs and resolve computer system problems

Requirements:

  • AA/AS degree from an accredited college in a related discipline, or equivalent experience/combined education
  • 4+ years of professional, applicable experience
  • Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
  • Normal work hours are Monday through Friday; 8 hour shift between 6AM and 6PM local time. After hours support may be required on an infrequent basis
  • Experience supporting Windows 10, and MS Office 2013
  • Experience using Remedy or a similar ticketing system

Preferred Skills:

  • Experience maintaining Xerox, Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits)
  • Prior USACE/ACE-IT experience
  • Experience with Video Teleconferencing systems (i.e. Cisco) is a plus
  • Experience with ServiceNow is a plus
  • Experience working in a DoD environment
  • Experience supporting Office 365

Non-Negotiable Requirements:

  • Must have Interim Secret Clearance required prior to start
  • Must have appropriate DoD 8570 IA Computing Environment Certification
  • Must have valid driver's license

Technical Environment:

Windows 10 or Windows 11 operating systems; ServiceNow ticketing system; Microsoft 365 Office suite of applications


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.


Salary: $27.00


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