Technical Support Specialist

7 days ago


Little Ferry, New Jersey, United States Eventide Full time

We are seeking a highly skilled Senior Technical Support Engineer to join our team at Eventide Communications LLC. This role will provide senior-level technical guidance for dealers, resellers, and less experienced staff.

Job Description
  • The primary responsibilities include interacting directly with dealers, resellers, integration partners, and end-customers for product related concerns.
  • Triage and addressing requests in an effective and timely manner.
  • Leveraging technical root cause analysis skills and techniques to address issue mitigation and final resolution plans.
  • Managing issue escalations to the Product Engineering team and facilitating internal and external escalation communications.

We offer a competitive salary package of $120,000 per year, comprehensive health and wellness benefits, opportunities for professional growth and development, and an inclusive and supportive work environment.



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