Senior Engineering Professional
2 weeks ago
Overview
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- We are looking for a dedicated individual to provide senior-level technical guidance for dealers, resellers, and less experienced staff as a Senior Technical Support Engineer at Eventide Communications LLC.">
Job Responsibilities
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- Deliver professional services engagements and address support issues via phone, email, and occasionally in person.">
- Leverage effective technical root cause analysis skills and techniques to address issue mitigation and final resolution plans.">
- Manage issue escalations to the Product Engineering team and effectively facilitate internal and external escalation communications.">
Key Requirements
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- Excellent time and schedule management skills, including daily and travel requirements.">
- Demonstrated experience delivering both remote and on-site technical support and professional services as a senior level individual contributor.">
- Senior-level technical proficiency with telephony or communications sector products and interoperability standards and methods.">
Compensation and Benefits
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- A competitive salary of $140,000 - $170,000 per year.">
- Comprehensive health and wellness benefits.">
- Opportunities for professional growth and development.">
- Inclusive and supportive work environment.">
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