Customer Service Ambassador
3 weeks ago
We are seeking a highly organized and customer-focused individual to fill the role of Receptionist and Service Coordinator at Mercedes-Benz of Palm Beach. As a key member of our team, you will be responsible for managing front desk operations, coordinating service appointments, and ensuring seamless customer experiences.
About Our Dealership
Mercedes-Benz of Palm Beach is a family-owned and operated dealership with a reputation for excellence in customer service. We pride ourselves on our commitment to providing an outstanding ownership experience for our customers. Whether you're purchasing a new vehicle or bringing your existing one in for maintenance, we're dedicated to making every interaction with us a positive one.
Responsibilities
The successful candidate will be responsible for:
- Answering inbound phone calls and responding to customer inquiries
- Coordinating service appointments and ensuring timely completion
- Managing front desk operations, including processing transactions and handling customer payments
- Greeting customers upon arrival and exit, and ensuring their needs are met
- Maintaining accurate records and reports, as required
Compensation and Benefits
We offer a competitive salary range of $45,000 - $65,000 per year, depending on experience. In addition to a salary, we also offer:
- A comprehensive benefits package, including medical and dental insurance
- A 401(k) plan with employer matching
- Paid time off and vacation
- Growth opportunities and professional development
- Paid training and certification programs
Requirements
To be considered for this role, you must have:
- A high school diploma or equivalent
- Prior experience in customer service, telemarketing, or a related field
- Excellent communication and organizational skills
- Proficiency in Microsoft Office Suite, particularly Word and Excel
- Ability to learn new software programs
- Professional business appearance and demeanor
What We Offer
At Mercedes-Benz of Palm Beach, we're committed to creating a positive work environment that supports the growth and development of our employees. We offer:
- A family-friendly atmosphere
- Ongoing training and development opportunities
- A comprehensive benefits package
- A competitive salary and bonus structure
Join our team today and experience the difference for yourself
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