Customer Service Ambassador

3 weeks ago


West Palm Beach, Florida, United States Mercedes-Benz of Palm Beach Full time
Job Title: Receptionist and Service Coordinator

We are seeking a highly organized and customer-focused individual to fill the role of Receptionist and Service Coordinator at Mercedes-Benz of Palm Beach. As a key member of our team, you will be responsible for managing front desk operations, coordinating service appointments, and ensuring seamless customer experiences.


About Our Dealership

Mercedes-Benz of Palm Beach is a family-owned and operated dealership with a reputation for excellence in customer service. We pride ourselves on our commitment to providing an outstanding ownership experience for our customers. Whether you're purchasing a new vehicle or bringing your existing one in for maintenance, we're dedicated to making every interaction with us a positive one.


Responsibilities

The successful candidate will be responsible for:

  • Answering inbound phone calls and responding to customer inquiries
  • Coordinating service appointments and ensuring timely completion
  • Managing front desk operations, including processing transactions and handling customer payments
  • Greeting customers upon arrival and exit, and ensuring their needs are met
  • Maintaining accurate records and reports, as required

Compensation and Benefits

We offer a competitive salary range of $45,000 - $65,000 per year, depending on experience. In addition to a salary, we also offer:

  • A comprehensive benefits package, including medical and dental insurance
  • A 401(k) plan with employer matching
  • Paid time off and vacation
  • Growth opportunities and professional development
  • Paid training and certification programs

Requirements

To be considered for this role, you must have:

  • A high school diploma or equivalent
  • Prior experience in customer service, telemarketing, or a related field
  • Excellent communication and organizational skills
  • Proficiency in Microsoft Office Suite, particularly Word and Excel
  • Ability to learn new software programs
  • Professional business appearance and demeanor

What We Offer

At Mercedes-Benz of Palm Beach, we're committed to creating a positive work environment that supports the growth and development of our employees. We offer:

  • A family-friendly atmosphere
  • Ongoing training and development opportunities
  • A comprehensive benefits package
  • A competitive salary and bonus structure

Join our team today and experience the difference for yourself



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