Regional Operations Manager

4 days ago


Albany, New York, United States Cumberland Farms Full time
Regional Manager Job Description

As a Regional Manager at Cumberland Farms, you will be responsible for leading and developing a team of District Managers to achieve exceptional guest shopping experiences, operational excellence, and a working environment that promotes engagement and living the company values.

Key Responsibilities:
  • Leadership and Development: Demonstrate leadership attributes by building and maintaining trust with District Managers and store teams, setting clear and measurable goals, holding self and others accountable, and communicating frequently and effectively.
  • Strategic Planning: Oversee the strategic plan for growth in the region, evaluating new industry sites and performance metrics.
  • Relationship Building: Build and foster professional and value-oriented relationships with key departments throughout the company.
  • Field Leadership Team Development: Identify and develop internal talent and hire external talent to prepare for future staffing needs.
  • Financial Analysis: Analyze financial reports, P&L, gap analysis, etc., monitoring current sales, expenses, store labor costs, and inventory control. Evaluate and disseminate data for strategic gain, coaching District Managers towards improving profitability.
  • Guest Satisfaction and Product Quality: Ensure regional territory-wide guest satisfaction and product quality while managing safety and security within the territory.
  • Food Service and Sales: Emphasize food service, increasing sales, monitoring food service standards, and safety.
  • Other Duties: Perform other duties as assigned by the Vice President.
Requirements:
  • Education: Associate's degree in Business or 10+ years of multi-unit retail experience may be used as a substitute.
  • Experience: 15 years of retail experience and 3-5 years as a District Manager with multi-unit retail experience or restaurant general management experience.
  • Licenses/Certifications: Soft skills include excellent team building and leadership practices, strong communication and interpersonal skills, organizational skills, and proficiency in Microsoft Word, Microsoft Excel, and ability to learn additional programs as needed.
Working Conditions:

Travel 95% of the time, Monday to Friday, 40-50 hour work week, occasional weekend work may be required depending on business needs.

Ability to maneuver and regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 40 pounds. Ability to stand/walk 8 hours a day; reach overhead, bend, squat, twist, reach, grasp, and grip.



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