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Lead CRM Solutions Analyst

2 months ago

Knoxville, Tennessee, United States InsideHigherEd Full time

Senior CRM Analyst - Digital Learning

The Digital Learning unit is dedicated to enhancing educational experiences through innovative technology solutions. This role is pivotal in advancing the mission of providing accessible and impactful online learning opportunities. The Senior CRM Analyst will play a crucial role in optimizing the Salesforce platforms to support this mission.

Key Responsibilities:

  • Salesforce Administration: Manage daily operations of Salesforce, ensuring user access, system configuration, and data accuracy.
  • Customization and Reporting: Implement tailored Salesforce features, develop insightful reports, and create dashboards for stakeholder engagement.
  • Troubleshooting: Address and resolve Salesforce-related issues, collaborating with users and technical teams as necessary.
  • Software Releases: Oversee deployment processes, ensuring successful implementation of updates and new features.

Business Analysis:

  • Collaborate with stakeholders to identify needs and translate them into effective Salesforce solutions.
  • Conduct comprehensive analyses to define requirements and suggest process enhancements.
  • Work with various departments to assess and implement enterprise solutions.

Project Management:

  • Lead Salesforce projects, ensuring alignment with organizational objectives and timelines.
  • Coordinate efforts across teams to facilitate successful project delivery.
  • Monitor project milestones and address any risks to ensure successful outcomes.

Strategic Insights:

  • Provide data-driven recommendations to inform Digital Learning strategies.
  • Stay updated on Salesforce advancements and best practices to enhance system effectiveness.
  • Act as a liaison between departments and Salesforce support, ensuring alignment with institutional needs.

Qualifications:

  • Bachelor's degree required.
  • Must be authorized to work in the United States without sponsorship.

Preferred Qualifications:

  • Three or more years of experience in CRM technologies.
  • Experience in higher education environments.
  • Familiarity with ETL technologies.
  • Proficiency in Microsoft Office, particularly Excel.
  • Experience managing diverse projects with a focus on accuracy and creativity.

Applicants are encouraged to submit a letter of interest, resume, and a portfolio of work, along with professional references, as part of the application process.