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Infrastructure Support Technician

2 months ago


New York, New York, United States ClifyX Full time

Hello,

Greetings from ClifyX Inc.

This is Abdul Azim from ClifyX, I hope you are doing well.

ClifyX has been delivering staffing solutions and services since its inception in 1998.

We provide innovative business solutions that meet the highest standards for mission-critical reliability, scalability, and interoperability, ensuring satisfaction for our customers, shareholders, and employees alike. Our team's creativity, service, and dedication distinguish us from other IT firms. Our workforce is young, dynamic, and eager to align with our clients' needs with the right attitude. With years of experience, we assist clients globally in leveraging their IT investments to foster innovation, productivity, and growth for enhanced performance.

We invite you to consider the following opportunity:

Position: Infrastructure Service Management Technician

Location: New York (Onsite)

Job Type: Contract

Job Responsibilities:

  • Proactively monitor the ticket queue and manage requests to resolution.
  • Conduct housekeeping in IT rooms.
  • Assist with events such as annual power downs, including post desk checkouts (PCs, monitors, keyboards, desk phones, headsets, webcams).
  • Support hardware decommissioning initiatives.
  • Facilitate business relocations and changes, ensuring early involvement in planning stages.
  • Manage escalations to resolution.
  • Set and manage client expectations.
  • Setup and installation of temporary training rooms and office-wide events.
  • Perform comms room patching.
  • Assist with work-from-home hardware requests.
  • Ensure adherence to policies and guidelines regarding overtime and expenses, maintaining local cost control standards.
  • Manage personal workload to ensure completion of assigned activities within defined SLA/OLA targets.
  • Exhibit high levels of customer care at all times, demonstrating a commitment to delivering quality service.
  • Collaborate across service lines to provide coordinated support for customers.
  • Actively engage in Continuous Service Improvement initiatives, taking ownership of actions that yield results.
  • Perform basic troubleshooting, system upgrades, and replacements for employees.
  • Deploy equipment for new hires and refreshes, and collect equipment from offboarded employees.
  • Evaluate user requests and requirements, recommending effective technological solutions.
  • Install, configure, and troubleshoot hardware, including desktops, laptops, and peripherals.
  • Be available to work outside of business hours and participate in additional weekend work as needed.
  • Image/re-image computers, configure IP phones, and mobile devices.

Thank you for considering this opportunity.