Optician Specialist

The Optician is a key member of our team, responsible for providing exceptional customer service and ensuring that our patients receive the highest level of quality and care in their eyewear needs.

• Determine the reason for the patient's visit and identify lifestyle needs to deliver personalized recommendations for eyewear.
• Assist customers in selecting frames and coordinate frames with optical measurements and prescription.
• Recommend specific lenses, lens coatings, and frames to suit customer needs, occupation, habits, and facial features.
• Take measurements, assist patients with adjustments, and troubleshoot and dispense eyewear.
• Ensure correct pricing and realistic delivery time quotes to patients.
• Provide enthusiastic and concise communication to meet and exceed patient expectations and foster positive relationships with team members.
• Clean and merchandise displays daily, displaying effective merchandise at all times.
• Assist with insurance billing and processing orders.
• Document all patient communication in the patient record within the practice software system.
• Work on special projects, cross-train in different departments, and perform other related duties assigned or requested.

• One to two years of experience in a related field.
• Applicable State licensure or certification by a nationally-recognized optician association as an optician (if required by State).
• Working knowledge of MS Office package.
• Demonstrated ability to successfully perform multiple tasks in a fast-paced environment.
• Effective verbal communication skills to prioritize multiple tasks and be available for incoming calls and inquiries.
• Effective written communication skills to clearly document customer situations and prepare letters to confirm agreements made.
• Excellent interpersonal and rapport-building skills.
• Ability to ask appropriate and relevant questions to identify customer needs.
• Proven problem-solving, negotiations, and decision-making skills.
• Ability to use appropriate discretion and judgment in applying customer/call handling guidelines.
• Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment.

The working environment is generally favorable, with adequate lighting and temperature. There are no hazardous or unpleasant conditions caused by noise, dust, etc.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.