Customer Service Representative

1 month ago


Brockton, Massachusetts, United States Anchor Paper Company Full time
Job Summary

We are seeking a skilled Customer Service Representative to join our team at Anchor Paper Company. As a key member of our warehouse and retail operations, you will be responsible for providing exceptional customer service in person and over the phone. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

About the Job

This is a full-time position working Monday through Friday 7:30am - 4:00pm with rotating Saturdays from 10:00am - 4:00pm. You will be responsible for assisting customers with craft and paper-related sales and recommendations based on their needs. Additionally, you will handle cash and credit card transactions accurately and efficiently, use office machinery to train customers on crafting tools, and maintain a clean and organized workspace.

Main Responsibilities:
  • Provide exceptional customer service in person and over the phone.
  • Assist customers with craft and paper-related sales and recommendations.
  • Handle cash and credit card transactions accurately and efficiently.
  • Use office machinery to train customers on crafting tools.
  • Maintain a clean and organized workspace.


Requirements:

To be successful in this role, you will need:
  • A high school diploma or equivalent.
  • 2 years' experience in customer service settings.
  • Strong communication and interpersonal skills.
  • Ability to lift and move items weighing more than 50 pounds.
  • Accuracy and attention to detail when handling cash and credit card transactions.
  • Basic knowledge of Microsoft Office.


Benefits:

We offer a competitive salary range of $18-19 per hour, as well as comprehensive benefits including health, dental, and vision insurance, life insurance, holidays, and PTO. We also participate in an ESOP and 401(k) program. If you are a motivated and customer-focused individual looking for a new challenge, please apply today

Work Environment:

This role works in a warehouse/retail setting and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing throughout the day. You will regularly use standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines, as well as standard warehouse equipment like forklifts, box cutters, and tape dispensers.

Preferred Education and Experience:

A high school diploma or equivalent and 2 years' experience in customer service settings are preferred. Previous experience in the paper or crafting industry is not required but is a plus.

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