Collections Data Analyst

1 day ago

Eden Prairie, Minnesota, United States Fingerhut Full time
About the Role

Fingerhut is seeking a skilled Collections Analyst to join our team in Eden Prairie, MN. As a key member of our dialer team within credit operations, you will play a critical role in supporting the integrity of all means of contacting customers, including phone, email, and address. You will also be responsible for providing support to the LiveVox platform, a dialer/IVR system used to contact customers.

Key Responsibilities
  • Develop and maintain operational reporting to ensure processes are working as expected and that contact information is accurate and up-to-date.
  • Assure the accuracy of systems and reporting related to adding and removing phone numbers from customer accounts.
  • Forecast volumes and manage to contracted limits.
  • Manage data flows to ensure accuracy and availability of data for reporting purposes.
  • Design, create, and run reports using SQL, SAS, and Microsoft Excel to extract and analyze data.
  • Have visibility to the marketplace regarding new tools and work with vendors to test and analyze results against established processes.
  • Work with various teams within Credit to identify opportunities to improve contactability and develop reporting that aligns with departmental goals.
  • Ensure day-to-day operations of dialer strategy programs are being executed as designed.
  • Support the Credit/Collections IVR, including updating call flows, reporting, and analytics, as well as end-user testing.
Requirements
  • 3+ years of experience in an operational environment with proven analytical and problem-solving abilities.
  • Minimum 2 years of experience with SQL/SAS.
  • Demonstrated understanding and capability to update, test, and execute workflows.
Preferred Qualifications
  • Strong MS Excel knowledge highly desired.
  • Experience with the LiveVox dialer platform is a plus.
  • Ability to communicate effectively in both verbal and written communication.
  • Ability to multi-task and successfully execute multiple projects, priorities, and schedules simultaneously, meeting all deadlines.
  • Excellent interpersonal skills, strategic thinker, and tactical implementer.

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