Tire Service Advisor

1 week ago


Salisbury, Maryland, United States Dealer Tire LLC Full time

About Dealer Tire LLC

Dealer Tire LLC is a leading distributor of tires and parts, established in 1918 in Cleveland, OH. We're a family-owned company with a strong focus on helping the world's largest and most trusted auto manufacturers grow their tire business.

Job Opportunity

We're seeking a Tire Service Advisor to join our team inside a premium OEM dealership. As a Tire Service Advisor, you will work with customers to sell tires and provide excellent customer service.

Responsibilities

  • Selling tires to customers on the service drive to exceed assigned sales goals.
  • Inspecting customers' cars on the service drive.
  • Diagnosing tire-related problems, recommending service, and quoting prices.
  • Assuring necessary repairs are completed as ordered and priced as quoted.
  • Maintaining strong, effective relationships with customers and dealer personnel.
  • Overseeing customer satisfaction and solving problems that arise.
  • Completing monthly market analyses.
  • Assisting in store operations (i.e. maintaining inventory, opening/closing the store, etc.).
  • Assisting dealership technicians to ensure service levels are maintained.

Qualifications

  • 2+ years of tire service experience, preferably in a retail tire and service environment.
  • Excellent verbal communication skills with strong customer service orientation.
  • May be required to operate a motor vehicle.
  • Meet the requirements of Dealer Tire's Motor Vehicle Record Policy and Company Vehicle Fleet Policy.
  • Proficient computer skills to include experience with MS Office and online order management applications.

Physical Job Requirements

This position requires applicants to be able to be on their feet 7-8 hours a day. Must be able to keep up with service drive traffic and inspect 80-100 vehicles a day. Applicants also must be able to lift up to 75 pounds unassisted.

Drug Policy

Dealer Tire is a drug-free environment. All applicants being considered for employment must pass a pre-employment drug screening before beginning work. Random drug testing for all Dealer Tire Store associates also is required.


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