Claims Supervisor

4 weeks ago

Anchorage, Alaska, United States Holland AmericaPrincess Alaska-Yukon Land Operations Full time
Job Summary

We are seeking a highly organized and detail-oriented Claims Supervisor to join our team at Holland America/Princess Alaska-Yukon Land Operations. As a Claims Supervisor, you will be responsible for supervising a small team of property claims specialists, coordinating logistics for property claims operations, and ensuring all correspondence, logs, claims, reports, and receipts are followed up on and completed.

Key Responsibilities
  • Supervise and motivate a small team of property claims specialists.
  • Coordinate and monitor logistics for property claims operations.
  • Ensure all correspondence, logs, claims, reports, and receipts are followed up on and completed.
  • Process delayed and damaged luggage/property claims filed in Anchorage, AK.
  • Provide customer service to follow up on all claims filed and search for lost claims.
  • Present claim procedures to guests as needed.
  • Communicate regularly with other divisions regarding delayed and/or missing luggage/personal property.
  • Create, maintain, and prepare reports for the local office as well as for both Holland America Line and Princess Cruises Corporate Departments.
  • Prepare luggage for shipment.
  • Communicate with ship staff and 3rd party vendors regarding the shipping of luggage.
  • Assist in general luggage operations at various locations within Anchorage.
  • Assist guests and employees with general questions and inquiries.

Requirements
  • Proficiency in the use of computer business applications and the internet.
  • Some experience in property claims or customer service positions is preferred.
  • Demonstrate an ability to maintain confidentiality.
  • Current, valid driver's license, with a clean driving record. Motor Vehicle Report (MVR) will be requested.
  • Must meet Company's clean driver eligibility requirements.
  • Must be comfortable driving in town and navigating to new locations.
  • Some out-of-town driving may be required.
  • Must pass a pre-employment background check.
  • Participate in HAP's sustainability program, aka "Sustain Alaska & the Yukon", and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment.
  • Participate in HAP's safety culture to ensure a safe workplace for all team members and a safe vacation experience for all guests.
  • Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.
  • Dedicated commitment to a diverse, equitable, and inclusive work environment.
  • Must be eligible to work in the United States.

Benefits
  • Travel - FREE CRUISE AFTER YOUR FIRST SEASON
  • Reward for Referral Program
  • Experience - Of a lifetime
  • Rewards & Incentives
  • Community Service
  • Employee Activities
  • Professional Growth

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