Assistant General Manager

4 weeks ago

Norfolk, Virginia, United States LTD Hospitality Full time
Job Title: Assistant General Manager

LTD Hospitality Group is seeking a highly motivated and strategic leader to join our team as an Assistant General Manager. As a key member of our hotel operations team, you will be responsible for supporting the General Manager in all aspects of hotel operations, including guest and associate satisfaction, financial performance, sales, and revenue generation.

Key Responsibilities:
  • Create and nurture a hotel environment that emphasizes motivation, empowerment, teamwork, and a passion for providing service.
  • Handle any guest problem or complaint in a professional and courteous manner.
  • Interview, screen, and hire applicants as needed due to hotel staffing needs. Process new hire paperwork for all hotel associates and provide job training to increase knowledge and skill level.
  • Develop cross-training opportunities for associates throughout the hotel.
  • Recommend and initiate personnel actions, including promotions, transfers, discharges, and disciplinary measures.
  • Input weekly payroll into the company timekeeping system and comply with all Payroll Department deadlines.
  • Assist and teach the team scheduling (using scheduling tool) against guest hours/occupied room goals, ensuring staffing levels are appropriate to exceed guest expectations.
  • Assist the General Manager in developing hotel budgets and capital expenditure plans.
  • Utilize budgets to teach Department Managers and Team Supervisors how to understand financial objectives while balancing costs with guest satisfaction and quality.
  • Have knowledge and understanding of all department policies and procedures, and communicate and enforce all policies fairly and consistently with staff.
  • Ensure that all brand standards are met and maintained in each department.
  • Analyze and resolve work barriers.
  • Interpret company policies and provide a safe work environment by ensuring compliance with safety programs and job safety analysis.
  • Responsible for hotel accident prevention programs.
  • Have a sound knowledge of all emergency procedures.
  • Have a working knowledge of the maintenance and operating procedures of all departmental equipment.
  • Other duties, projects, and tasks as assigned.
Requirements:
  • Associate or Bachelor's degree in Hotel and Restaurant Management, Business Administration, Finance, or related major preferred or the equivalent work experience.
  • Minimum of 2 years in a supervisory capacity within a hotel environment.
  • Must have good interpersonal skills with the ability to communicate effectively both verbally and in writing. Must be able to clearly articulate ideas to a diverse audience, including guests, associates, management, and vendors.
  • Must be able to work a flexible schedule to meet hotel needs, including nights, weekends, and holidays, and be on-call as needed, as the hotel operates 24 hours a day, non-stop, year-round.
  • Must be computer literate and possess a solid command of all Microsoft Office applications and brand systems.
  • Must have a valid driver's license and dependable transportation.
  • Energetic, self-motivated leader with a strong work ethic required.
  • Maintain an open-door policy.
  • Computer proficiency, including Excel, Word, Outlook, and a hotel brand software system.
  • FOSSE experience a plus.
About LTD Hospitality Group:

LTD Hospitality Group has taken pride in superior hotel development and management for more than 30 years and is a recognized leader managing top-performing brands under Marriott, Hilton, Hyatt, and InterContinental Hotel Group flags.

LTD's core values focus on people, relationships, and opportunities. The LTD culture was established by the founding partners and continues to guide the successful performance and profitability of our hotels, while maintaining the highest standards of quality, service, and cleanliness.

The greatest key to our success is our people. Our diverse team of associates is responsible for creating a distinctive experience that keeps our customers coming back. We recognize that our people are our most valuable asset and are committed to investing in them. We provide comprehensive training, as well as career advancement opportunities for all of our associates. We also offer competitive benefits to ensure that a career at LTD is satisfying and rewarding in all aspects.

Great Benefits:

  • Medical, Dental, Vision, and 401(k) with company match.
  • Long Term Disability Insurance.
  • Voluntary Short Term Disability Insurance.
  • Life and Accidental Death Insurance.
  • Hotel Discounts.
  • Paid Time Off.
  • Training and Development Opportunities and Much More.

LTD is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status.

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