Retail Sales Specialist
2 weeks ago
As a vital part of our global retail network, our team members play a crucial role in delivering exceptional service. From ensuring product accessibility on the sales floor to crafting engaging visual presentations, addressing customer inquiries, and managing a smooth checkout experience, our associates are dedicated to creating unforgettable shopping experiences while supporting Columbia Sportswear Company's mission of "Connecting Active People with Their Passions."
In the role of Retail Sales Specialist, you will act as a brand representative, providing outstanding customer service and contributing to the store's profitability and overall customer satisfaction. This position allows you to utilize your natural problem-solving skills and sales expertise to assist customers with their inquiries and make persuasive product suggestions, all while embodying Columbia Sportswear Company's values to foster teamwork and enhance customer service.
KEY RESPONSIBILITIES
- Deliver exceptional customer service by addressing consumer inquiries regarding product features, benefits, and availability; engage with customers to identify their needs and preferences (e.g., demonstrate and explain merchandise, recommend suitable options, etc.).
- Uphold store standards for visual merchandising, cleanliness, and safety; retrieve merchandise from the sales floor, stockroom, or other inventory locations.
- Efficiently and accurately perform all necessary cash register transactions (e.g., sales, returns, exchanges, connecting customers to loyalty programs).
- Contribute to store profitability by accurately and efficiently receiving, handling, replenishing, and processing incoming and outgoing product flow.
- Execute designated keyholder responsibilities as required, which may include opening and closing store operations.
- No specific educational requirements (High School Diploma or GED preferred)
- Up to 2 years of experience in a similar role or specialization
- Proficient in operating a Point of Sale (POS) system, other in-store computerized systems, and telephone communication
- Regularly in a dynamic environment that may require physical activity (i.e., frequently moving items weighing up to 40 lbs.), may involve using specialized equipment, and may expose you to dust and noise
- Occasionally requires the ability to work in a stationary position
- Ability to communicate clearly with others
- Willingness to work a flexible retail schedule, which may vary seasonally and in response to business trends or forecasts. All local, state, and federal laws are adhered to when assessing your availability.
Columbia Sportswear is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
At Columbia Sportswear Company, we are proud to offer our regular full-time employees a comprehensive benefits package that includes various services and products designed to enhance your life and work experience. Our benefits programs support overall employee well-being by aligning with the essential elements of well-being: physical, social/emotional, financial, career, and community. Benefits include a 401k plan with a generous company match, medical, dental, vision, life insurance, disability coverage, flexible spending accounts, health savings accounts, and a range of voluntary benefit options (such as accident, critical illness, hospital indemnity, and legal services). Additionally, we provide EAP +, which offers free and confidential counseling services available 24/7/365. Our extensive wellness benefits, employee discounts, and generous time-off programs are also available to support our employees.
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