Case Manager II

2 weeks ago

San Francisco, California, United States Catholic Charities of San Francisco Full time
Job Summary

Catholic Charities of San Francisco is seeking a skilled Case Manager II to join our team. As a Case Manager II, you will be responsible for providing individual and crisis intervention counseling and services to program clients to ensure opportunity for clients to maintain their housing.

The ideal candidate will have a strong understanding of social services networks and be able to provide comprehensive screening and assessment of clients and services needed. You will develop person-centered care plans, provide counseling, monitoring, and care plan changes as necessary, and arrange for services to meet the client's needs as documented in the care plan.

This is a dynamic role that requires excellent interpersonal and communication skills, as well as the ability to work effectively in cross-cultural situations. The successful candidate will be able to promote a positive professional and organizational image in the community and demonstrate sensitivity to seniors and people with disabilities and their needs.

Key Responsibilities:

  • Provide individual and crisis intervention counseling and services to program clients
  • Develop person-centered care plans and provide counseling, monitoring, and care plan changes as necessary
  • Arrange for services to meet the client's needs as documented in the care plan
  • Provide practical support, education, and assistance to tenants in addressing immediate needs related to achieving stability and life management skills
  • Coordinate with Catholic Charities CYO programs and community agencies to ensure communication and quality service to clients
  • Provide on-going support, including information and referral for services, client contact, and assistance in meeting the goals of the client's service plan
  • Maintain accurate, current, and complete client files and complete all required data collection forms and reports
  • Participate in staff meetings, client peer reviews, in-services, and other training as required

Requirements:

  • BA degree and one year of experience preferred or AA degree and three years related experience
  • Two years experience providing client case management services with the housing insecure population and/or service programs preferred
  • Excellent interpersonal and communication skills
  • Knowledge of San Francisco County social services networks
  • Sensitivity to, and possess a knowledge of services for seniors and adults with disabilities, homelessness/unstable housing, substance use disorders, and associated healthcare issues
  • Certified or familiarity with HCV/Housing Quality Standards
  • Ability to perform duties with minimum supervision
  • Ability to communicate clearly in both verbal and written forms
  • Promote a positive professional and organizational image in the community
  • Sensitivity to seniors and people with disabilities and their needs
  • Knowledge of mandatory reporting requirements for people working with ageing adults
  • Sensitivity in handling complex/confidential information
  • Ability to work under pressure
  • Ability to work as a member of a team

Working Conditions:

  • Frequent bending, standing, stooping, kneeling, reaching, twisting, and walking
  • Frequent lifting, pushing, and pulling
  • Frequent repetitive motions: making substantial movements (motions) of the wrists, hands, and/or fingers
  • Medium work: exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects

Physical Demands:

  • The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading
  • Driving is required for this position

Work Environment:

  • Occasionally exposed to outside weather conditions
  • Noise level in work environment is usually moderate
  • May include contact with clients with mental health issues who demonstrate behaviors such as use of profanity, shouting, running away, self-harm, and violence
  • The worker is occasionally exposed to cleaning products
  • The worker is occasionally exposed to perfume or scents in personal care products used by employees, clients, and visitors
  • The worker is occasionally exposed to latex, bleach solution, cigarette smoke, and animals for pet therapy projects
  • The worker is subject to atmospheric conditions: one or more of the following conditions that affect the respiratory system of the skin: fumes, odors, dusts, mists, gases, or poor ventilation
  • The worker is subject to noise: noise level in work environment can be moderate to excessive
  • The worker is subject to outside environmental conditions: no effective protection from weather
  • The work environment includes traveling using various modes of transportation

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