Pharmacy Liaison Specialist

1 week ago

Memphis, Tennessee, United States Friends For All Full time
Job Summary

We are seeking a highly skilled Pharmacy Liaison to join our team at Friends For All. The successful candidate will be responsible for providing exceptional customer service, bridging gaps between pharmacy services and our telehealth program, and ensuring agency pharmaceutical compliance.

Key Responsibilities
  • Manage inventory for all shipping related supplies needed for pharmacy related programs.
  • Restock pharmacy as needed on all shipping supplies at the FFA Pharmacy.
  • Coordinate and reconcile pharmacy charge account and financial related needs with external pharmacy partner, FFA CFO, and Sr VP of Compliance.
  • Perform daily shipments of all medications/packages dispensed by the FFA Pharmacy Staff; print related mailing labels from external shipping partner; ensure delivery confirmed for external shipping partner.
  • Reconcile invoices from vendors (i.e. FedEx, Telehealth Provider, etc) and enter POs as available.
  • Assist Sr VP of Compliance with coordination and buildout of any program related needs as the pharmacy program advances and grows.
  • Perform regular compliance audit checks on all program related items (i.e. medical records, program related spreadsheets/databases, pharmaceutical purchase vendor invoices).
  • Perform regular inventory updates on pharmacy related programs (internal & external) for tracking purposes.
  • Place orders through external pharmaceutical vendor as instructed by medical orders related to pharmacy infusion based program, and submit for approval/authorization by the Sr. VP of Compliance.
  • Meet as needed with external partners and FFA pharmacy team to ensure program success and all parties have all services and items needed for success.
  • Reconcile data sent through various venues (i.e. email; SharePoint; external vendor portals; external communication channels; database update).
  • Update databases, company records, and external vendor communication platforms as needed related to program clients.
  • Upload and coordinate with other FFA staff on patient medical records in compliance department server.
  • Make pharmacy related phone calls to program related patients to confirm information, update regarding dispensing, and provide excellent customer service.
  • Make follow-up calls and emails as needed related to program related patients to confirm information, update regarding dispensing, and provide excellent customer service.
  • Assist Sr VP of Compliance with coordination of meetings; program related updates; tracking databases; and all program related needs.
  • Assist Sr VP of Compliance with coordination of communication with FFA Staff, FFA Pharmacy Staff, and all External Vendors related to pharmacy program.
  • Perform daily check-ins with FFA Pharmacy Manager and assigned pharmacist related to all patients and packages to be dispensed each day.
  • Build and ensure integration works successfully with external shipping platform.
Additional Responsibilities
  • Regular and predictable punctuality and attendance is required.
  • Return all calls, emails and text in a timely manner.
  • Participate in weekly or biweekly coaching sessions with supervisor.
  • Complete Performance Reviews and SMART GOALS.
  • Participate in All Staff Meetings, In-Service Days and Mandatory Trainings.
  • May need to travel in personal vehicle to meet staff, clients, or community partners at FFA locations or at other locations to meet the needs of the position.
  • Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.
Qualification Requirements
  • Efficient in Microsoft 365, Microsoft Word, Microsoft Excel, Adobe Acrobat.
  • Database buildout and management experience preferred.
  • Pharmacy related experience preferred.
  • Financial and reconciliation experience a plus.
  • Good strategic/critical thinker, self-starter, goal-oriented.
  • Excellent verbal and written communications.
  • Ability to operate with purpose, urgency and accuracy in a fast-paced, deadline-driven environment -- with particular attention to detail and organization.
  • Ability to work with a diverse client population.
  • Strong relationship-builder both with team and clients (internal and external).
  • Ability to follow verbal and written instructions.
  • Computer skills: ability to efficiently navigate the Internet and input data into applicable systems; familiarity with MS Office 365, especially Outlook and SharePoint, Adobe, TEAMS and Zoom.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Maintain confidential information and adhere to all Friends For All policies and procedures regarding sharing of financial information and Protected Health Information (PHI).
Certificates, Licenses, Registrations
  • Must have a valid State Driver's License, provide proof of automobile insurance coverage to employer at all times and have an automobile to be used daily.
Work Environment

We are a mission driven organization made up of people committed to cultivating growth and learning. We believe in providing care for all our clients while providing a welcoming, balanced environment for all our employees. By joining our team, you are joining a group of community-focused professionals who connect people with care.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

  • Must be sensitive to the culturally and racially diverse nature of clients, patients, employees, and visitors.
  • Must be able to interact with everyone in a friendly, helpful manner.
  • Embodies FFA Values:
    • Equity and Acceptance
    • Trailblazing, Creative and Fearless
    • Joy and Fun
    • Collaboration and Teamwork
    • Service
    • Awareness
ADA Specifications

Physical and cognitive demands that must be met in order to successfully complete the essential functions of the job. Reasonable accommodations may be made to enable individuals' disabilities to perform the essential functions unless the accommodation would impose an undue hardship on the organization.

  • Requires ability to speak audibly and listen actively.
  • Requires ability to use computers, telephones and other office equipment.
  • Requires ability to sit for extended periods.
  • May require occasional bending and lifting up to 25 pounds.
  • May require periodic local travel.
OSHA Category

This position performs tasks that may involve exposure to blood, body fluids, or tissues. Training will be provided per Standard Operating Procedure for your area of operation. All FFA employees are offered the opportunity to receive the Hepatitis B vaccination series.

Comments

This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time.

Friends For All is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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