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Workplace Experience Team Lead

2 months ago


Waukesha, Wisconsin, United States MRA - The Management Association Full time
Job Title: Team Leader - Workplace Experience

We are seeking a highly skilled and experienced Team Leader to join our People Services team at MRA - The Management Association. The successful candidate will be responsible for leading a team responsible for delivering workplace experience services, including reception, concierge, administrative services, and meeting and event coordination support.

Key Responsibilities:
  • Lead a team to create a workplace that invites connection and fosters productivity
  • Manage stakeholders and build relationships throughout the organization
  • Prioritize, schedule, and coordinate team assignments to maximize performance, customer service, and employee development
  • Develop and implement policies, processes, and procedures to optimize workplace experience
  • Ensure compliance with company policies and procedures
Requirements:
  • Bachelor's degree or equivalent experience
  • 5+ years' working in a customer experience and administrative support role
  • Leadership experience, with ability to coach, develop, and empower employees
  • Strong communication and interpersonal skills
  • Ability to work collaboratively across various departments
  • Proactive planning and organizational skills
What We Offer:

A competitive salary and benefits package, as well as a supportive and collaborative work environment. If you are a motivated and experienced professional looking for a new challenge, please apply online at ipc.us/t/F2DB10312AA543FA.