Service Dispatch Team Lead
1 week ago
As a key member of our team, the Assistant Dispatcher will play a vital role in ensuring the smooth operation of our field services. This individual will be responsible for coordinating daily activities, scheduling appointments, and providing exceptional customer service. With strong organizational skills and attention to detail, the ideal candidate will excel in this fast-paced environment and contribute to the success of our company.
Responsibilities:
- Dispatch service technicians to customer locations for plumbing and repair services.
- Coordinate daily routes for maximum efficiency and productivity.
- Communicate effectively with customers, responding to inquiries and providing updates on appointment status.
- Monitor job status and technician progress, adjusting schedules as needed to ensure timely completion.
- Maintain accurate records of service calls, customer interactions, and job statuses.
- Collaborate with the team to resolve scheduling conflicts and address operational challenges.
Qualifications:
- At least 5 years of experience as a service dispatcher in a similar role.
- Strong organizational and time management skills.
- Excellent communication and customer service skills.
- Ability to multitask and work effectively under pressure.
Benefits:
This role offers a competitive salary, ranging from $35,000 to $45,000 per year, based on experience. Additionally, we provide a comprehensive benefits package, including health insurance, dental insurance, vision insurance, and a 401(k) plan with company match.
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