Customer Service Associate

1 week ago


Cumming, Georgia, United States Zac Gresham - State Farm Agent Full time
Position Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. If you enjoy working with the public and have a passion for delivering exceptional customer experiences, we encourage you to apply.

The successful candidate will be responsible for establishing strong relationships with customers, using a customer-centric approach to educate them about insurance options, and developing leads to identify customer needs and market appropriate products and services. As an Agent Team Member, you will receive a competitive hourly pay plus commission/bonus, comprehensive health benefits, paid time off, flexible hours, and growth potential/Opportunity for advancement within my agency.

Responsibilities
  • Establish customer relationships and follow up with customers, as needed.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

Requirements
  • Interest in marketing products and services based on customer needs.
  • Excellent communication skills - written, verbal and listening.
  • People-oriented.
  • Detail oriented.
  • Proactive in problem solving.
  • Able to learn computer functions.
  • Ability to work in a team environment.
  • Must be available to work the following schedule: Mon-Fri 9:00am to 5:30pm, no weekends, base salary plus commission, hybrid remote & in office opportunity for licensed applicants.

About Our Agency

Zac Gresham - State Farm Agent is an independent contractor agent, not affiliated with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.



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