Customer Service Representative

2 weeks ago


San Luis Obispo, California, United States SESLOC Credit Union Full time
Customer Service Representative Opportunity at SESLOC Credit Union

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Contact Center team, you will play a vital role in providing exceptional service to our members and helping them achieve their financial goals.

Key Responsibilities:
  • Respond to member inquiries and resolve issues in a timely and professional manner.
  • Provide product and service information to members, promoting and educating them on credit union offerings.
  • Work collaboratively with the team to meet service level objectives and achieve business goals.
  • Develop and maintain a strong understanding of credit union products and services.
  • Communicate effectively with members, both verbally and in writing.
Requirements:
  • High school diploma or equivalent required.
  • 6-12 months of customer service experience, preferably in a financial services environment.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficiency in technology applications used at the credit union.
What We Offer:
  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.
  • The chance to make a real difference in the lives of our members.

We are an equal opportunity employer and welcome applications from diverse candidates. As part of our recruitment process, we may conduct background checks and credit checks. If selected, you will be required to provide authorization for these checks.



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