Senior Bank Customer Service Representative
4 weeks ago
Job Summary
Pacific Premier Bank is seeking a highly skilled and customer-focused Senior Bank Customer Service Representative to join our team. As a key member of our branch, you will be responsible for delivering exceptional customer experiences and providing top-notch banking services to our clients.
Responsibilities
- Provide exceptional customer service and support to clients, responding to their inquiries and resolving issues in a timely and professional manner.
- Process deposits, withdrawals, and other banking transactions, maintaining accurate records and ensuring compliance with bank policies and procedures.
- Develop and maintain knowledge of bank products and services, making recommendations and referrals to clients based on their needs.
- Work collaboratively with branch management and other team members to achieve sales and customer service goals.
- Perform other duties as assigned, including opening new accounts, processing loan applications, and maintaining accurate records.
Requirements
- 6+ months of banking experience, including customer service and sales.
- Strong knowledge of banking products and services, as well as sales and customer service principles.
- Excellent communication and interpersonal skills, with the ability to work effectively with clients and colleagues.
- Ability to work in a fast-paced environment and meet sales and customer service goals.
What We Offer
- A competitive salary and benefits package, including medical, dental, and vision insurance.
- A business line incentive program, with opportunities for bonuses and rewards.
- A collaborative and supportive work environment, with opportunities for professional growth and development.
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