Customer Service Supervisor
3 weeks ago
This position is responsible for leading a team of customer service representatives in a fast-paced call center environment. The successful candidate will be responsible for coaching and developing team members to ensure they provide world-class service to customers.
Key Responsibilities- Lead and develop a team of customer service representatives to achieve key performance metrics.
- Monitor and analyze team performance to identify areas for improvement.
- Develop and implement training programs to enhance customer service skills.
- Collaborate with other departments to ensure alignment on business initiatives.
- Manage and resolve customer complaints and issues in a timely and professional manner.
- Ensure compliance with company policies and procedures.
- 5-7 years of customer service experience, preferably in a call center environment.
- Supervisory or leadership experience, preferably with a team of 10 or more people.
- Excellent communication and interpersonal skills.
- Ability to analyze data and make informed decisions.
- Knowledge of customer service principles and practices.
- Bachelor's degree in business or related field.
- Experience in the telecommunications industry.
- Knowledge of customer relationship management software.
This position is based in an office environment with moderate noise levels. Shifts and hours may vary.
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Customer Experience Associate
4 weeks ago
El Paso, Texas, United States Army & Air Force Exchange Service Full timeJob SummaryAs a Customer Experience Associate - Store Supervisor with the Army & Air Force Exchange Service, you will oversee associates in the execution of strategies to deliver a tailored customer experience within assigned department(s).Key ResponsibilitiesEmpower associates to create a positive environment that drives the customer experienceUtilize...
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Food Service Supervisor
3 weeks ago
El Paso, Texas, United States Summit Food Service LLC Full timeJob Summary:We are seeking an experienced Food Service Supervisor to oversee the production and service of meals in our corrections facility in El Paso, TX. As a key member of our team, you will be responsible for ensuring the highest quality of food and exceptional customer service.Key Responsibilities:Supervise and coordinate the preparation, cooking, and...
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Customer Logistics Supervisor
3 weeks ago
El Paso, Texas, United States Ryder System, Inc. Full timeJob SummaryRyder System, Inc. is seeking a highly skilled and experienced Customer Logistics Supervisor to join our team. As a key member of our Supply Chain Solutions division, you will be responsible for supervising and coordinating logistics operations, providing coaching and development to staff members, and ensuring that all logistics processes meet...
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Customer Service Representative
3 weeks ago
El Paso, Texas, United States MAXIMUS Full timeAbout the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Maximus. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues they may have.Key ResponsibilitiesInteract with customers to provide...
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Customer Service Ambassador
1 month ago
El Paso, Texas, United States Goodwill San Antonio Full time**About Goodwill San Antonio**At Goodwill San Antonio, we're dedicated to empowering individuals and families in our community through education, employment, and economic advancement. Our mission is to provide opportunities for people to improve their lives and the lives of those around them.**Job Summary**We're seeking a highly skilled and compassionate...
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Customer Logistics Supervisor
1 month ago
El Paso, Texas, United States Ryder System, Inc. Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Logistics Supervisor to join our team at Ryder System, Inc. in El Paso, TX. As a key member of our Supply Chain Solutions division, you will be responsible for supervising and coordinating logistics operations, providing coaching and development to staff members, and ensuring that business...
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Customer Service Team Lead
3 weeks ago
El Paso, Texas, United States Albertsons Companies Full timeCustomer Service RepresentativeWe are seeking a skilled Customer Service Representative to deliver exceptional service to our customers. As a key member of our front-end team, you will be responsible for ensuring that every customer interaction is fast, friendly, and accurate.Key Responsibilities:Provide top-notch customer service and resolve issues in a...
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Environmental Services Shift Supervisor
3 weeks ago
El Paso, Texas, United States University Medical Center of El Paso Full timeJob SummaryWe are seeking a skilled Environmental Services Shift Supervisor to lead our healthcare environmental services team. As a key member of our team, you will be responsible for providing guidance and leadership to assigned areas and shifts, ensuring the delivery of high-quality services to our patients and staff.Key ResponsibilitiesDevelop and...
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Customer Service Representative
3 weeks ago
El Paso, Texas, United States Goodwill San Antonio Full timeUnlock Your Potential with AloricaAt Alorica, we're dedicated to making lives better, one interaction at a time. As a global leader in customer service and experience, we serve the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.Your MissionYour mission is to provide exceptional customer support through...
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Customer Service Representative
4 weeks ago
El Paso, Texas, United States CSL Plasma Full timeJob SummaryWe are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative at CSL Plasma. In this role, you will be responsible for ensuring the smooth operation of our plasma collection process, providing exceptional customer service to donors, and maintaining a safe and efficient work environment.Key...
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Customer Service Representative
3 weeks ago
El Paso, Texas, United States CSL Plasma Full timeJob SummaryCSL Plasma is seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for ensuring the smooth operation of our pheresis process, providing exceptional customer service to donors, and maintaining a clean and efficient work environment.Key...
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Bilingual Customer Service Representative
3 weeks ago
El Paso, Texas, United States MAXIMUS Full timeAbout the RoleWe are seeking a highly skilled Bilingual Customer Service Representative to join our team at Maximus. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues they may have.Key ResponsibilitiesProvide customer service...
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Customer Service Representative
1 month ago
El Paso, Texas, United States MAXIMUS Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at MAXIMUS. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesRespond to customer inquiries and resolve issues...
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Customer Service Representative
6 days ago
El Paso, Texas, United States CSL Plasma Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at CSL Plasma. As a key member of our staff, you will be responsible for ensuring the smooth operation of our pheresis process, providing exceptional customer service to our donors, and maintaining a clean and efficient work environment.Key...
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Environmental Services Supervisor
4 weeks ago
El Paso, Texas, United States UMC Health System Full timeJob SummaryWe are seeking a highly skilled and dedicated Environmental Services Supervisor to join our team at UMC Health System. As a key member of our facilities operations team, you will play a critical role in maintaining a clean and safe environment for our patients, visitors, and staff.Key ResponsibilitiesFacilitate training and development of...
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Environmental Services Supervisor
3 weeks ago
El Paso, Texas, United States Del Sol Medical Center Full timeJob Title: Environmental Services SupervisorCompany: Del Sol Medical CenterAbout the Job:Del Sol Medical Center is seeking a highly skilled and experienced Environmental Services Supervisor to oversee the planning, scheduling, and supervision of housekeeping personnel. As a key member of our Environmental Services department, you will be responsible for...
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Area Supervisor
1 week ago
El Paso, Texas, United States Ross Stores Full timeJob SummaryRoss Stores is seeking a skilled Area Supervisor to oversee a specific area of the store, ensuring a positive customer experience and efficient operations. As an Area Supervisor, you will be responsible for supervising associates, maintaining a clean and organized work environment, and ensuring proper merchandise presentation.Key...
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Area Supervisor
3 weeks ago
El Paso, Texas, United States dd's Discounts Full timeArea Supervisor Job DescriptionAt dd's Discounts, we're committed to creating a safe and secure shopping environment for our customers and associates. As an Area Supervisor, you'll play a critical role in maintaining this environment by:Ensuring a high level of awareness on the sales floor to prevent accidents and incidentsTreating all customers and...
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Restaurant Supervisor
4 weeks ago
El Paso, Texas, United States FRESQUEZ COMPANIES GROUP Full timeRestaurant Supervisor Job DescriptionFresquez Companies Group is seeking a skilled Restaurant Supervisor to join our team. As a key member of our restaurant operations, you will be responsible for ensuring exceptional customer experiences and leading a team of dedicated professionals.Key Responsibilities:Assist in the management of restaurant operations...
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Customer Service Management
1 month ago
El Paso, Texas, United States Sanmina Full time**Job Summary****Customer Service Management**This role is responsible for leading the customer service team at Sanmina, a leading global electronics manufacturing services company. The ideal candidate will have a strong background in customer service management and experience in leading high-performing teams.**Key Responsibilities**• Develop and implement...