Customer Service Supervisor

3 weeks ago


El Paso, Texas, United States Spectrum Full time
Job Summary

This position is responsible for leading a team of customer service representatives in a fast-paced call center environment. The successful candidate will be responsible for coaching and developing team members to ensure they provide world-class service to customers.

Key Responsibilities
  • Lead and develop a team of customer service representatives to achieve key performance metrics.
  • Monitor and analyze team performance to identify areas for improvement.
  • Develop and implement training programs to enhance customer service skills.
  • Collaborate with other departments to ensure alignment on business initiatives.
  • Manage and resolve customer complaints and issues in a timely and professional manner.
  • Ensure compliance with company policies and procedures.
Requirements
  • 5-7 years of customer service experience, preferably in a call center environment.
  • Supervisory or leadership experience, preferably with a team of 10 or more people.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.
  • Knowledge of customer service principles and practices.
Preferred Qualifications
  • Bachelor's degree in business or related field.
  • Experience in the telecommunications industry.
  • Knowledge of customer relationship management software.
Working Conditions

This position is based in an office environment with moderate noise levels. Shifts and hours may vary.



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