Patient Service Representative Maternal Fetal Medicine Specialist
3 weeks ago
The Patient Service Representative provides exceptional patient experience by delivering comprehensive business, financial, and appointment-related services. This role requires strong interpersonal skills, organizational abilities, and technical expertise to ensure seamless operations in a fast-paced healthcare environment.
Key Responsibilities:
- Develop and maintain positive relationships with patients and families through prompt and caring responses to their needs.
- Perform point-of-service activities, including visit preparation, co-pay collection, patient tracking, and other duties as assigned.
- Schedule patient visits and diagnostic testing using hospital procedures and resources.
- Manage third-party payors and collect co-pays in a timely manner.
- Ensure accurate and efficient completion of routine tasks, such as faxing, copying, filing, and mailings.
- Maintain a clean and organized work environment, including the waiting room.
- Participate in clerical and administrative cross-coverage efforts as needed.
- Ensure HIPAA compliance and maintain confidentiality of patient information.
Requirements:
- High school diploma or equivalent required.
- Experience working in a general office setting or healthcare environment preferred.
- Knowledge of medical terminology and computerized scheduling systems a plus.
- Excellent communication and organizational skills, with the ability to prioritize multiple tasks.
- Basic math skills to process insurance co-payments.
- Proficiency in Microsoft Office (Outlook, Excel, Word) or similar software.
Work Environment:
This is a full-time position, working Monday through Friday, with primarily daytime hours. Onsite travel to Maternal Fetal Medicine regional locations may be required.
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