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Guest Services Representative

3 months ago

Green Pond, United States Planet Fitness Full time

Position Overview:

About Us:
At Planet Fitness, we are dedicated to improving the lives of individuals by offering a premium fitness experience in a welcoming and non-judgmental atmosphere. As one of the largest and rapidly expanding fitness center franchises in the United States, we take pride in our extensive network of clubs and our commitment to community health and wellness.

Your Role:
As a Front Desk Associate, you will play a crucial role in delivering exceptional customer service to our members, prospective members, and guests, ensuring a positive and supportive environment.

Key Responsibilities:
In this role, your daily tasks will include:

  • Welcoming members and guests as they arrive and depart, addressing any inquiries or concerns during check-in.
  • Promoting our inclusive atmosphere by engaging with members on the gym floor, providing assistance, and supporting their fitness journeys while adhering to club policies.
  • Addressing member concerns and escalating issues to management when necessary.
  • Answering phone calls in a courteous manner and assisting callers with their questions.
  • Handling membership-related tasks such as sign-ups, updates to contact or billing information, cancellations, and collecting outstanding balances.
  • Conducting calls and tours for prospective members to assess their membership needs.
  • Processing retail transactions accurately and contributing to sales objectives.
  • Maintaining cleanliness and sanitation of exercise equipment and amenities, including communal areas.
  • Ensuring restrooms are clean, stocked, and organized by following the established cleaning schedule.
  • Conducting regular inspections of club areas to promptly address safety or cleanliness issues.
  • Reporting maintenance and facility concerns, such as broken equipment or plumbing issues.

Qualifications:
To be successful in this position, you should possess:

  • 6-12 months of experience in a customer service role is preferred.
  • Must be at least 18 years old.
  • Willingness to obtain CPR/AED certification (training provided).
  • Basic computer skills.

Physical Requirements:
The role requires:

  • Continuous standing and movement throughout the facility.
  • Frequent communication in person and over the phone.
  • The ability to lift up to 75 pounds.
  • Exposure to cleaning chemicals during shifts.
  • Regular cleaning and sanitizing of equipment and facilities.
  • Flexibility to bend and twist to complete tasks.

Benefits of Joining Planet Fitness:
We offer a range of benefits, including:

  • Medical, Dental, and Vision Insurance*
  • Paid Vacation, Sick Time, and Holidays
  • Complimentary Black Card Membership
  • 401(k) Retirement Savings Plan
  • Term Life Insurance*
  • Flexible Spending Accounts for Healthcare and Dependent Care*
  • Employee discounts and perks
  • Engaging team-building activities and social events

*Certain benefits are available to full-time employees only.

Health and Safety Commitment:
Every team member is expected to contribute to a safe and healthy workplace by adhering to all health and safety policies, reporting unsafe conditions, and conducting work safely.