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Network Operations Center Engineer

2 months ago

Miramar, Florida, United States L2R Consulting Full time
Job Summary

We are seeking a highly skilled Network Operations Center Engineer to join our team at L2R Consulting. As a key member of our NOC team, you will be responsible for providing second-level technical support and services, analyzing, installing, configuring, maintaining, and repairing network infrastructure and application components.

Key Responsibilities
  • Provide technical support and services to clients via remote control solutions and on-site support
  • Lead the Network Operation Center (NOC) support, service operations, quality control, maximized performance resolution, hardware and software installation and maintenance within Service Level Agreements
  • Monitor and maintain network security, identify and diagnose network problems, and implement security tools, policies, and procedures
  • Collaborate with clients, vendors, and internal teams to resolve technical issues and improve operations
  • Design, deploy, and maintain company LANs, WANs, and wireless networks, including servers, routers, firewalls, load balancers, hubs, switches, UPSs, and other hardware
  • Configure, test, and maintain LAN/WAN equipment and related services
  • Architect, create, manage, and maintain network, server, and PC health for clients
  • Manage existing and deploy new system configurations, including Windows Server, Virtualization Systems, Mobile Devices, Mobile Platforms, and Desktops
Requirements
  • Bachelor's degree or equivalent combination of education and experience in Information Technology, Computer Science, or related field
  • 5+ years of working knowledge and diagnosis skills of hardware/software, including Laptops and Desktops, Computer Networking, Network Printers, Scanners, Ethernet, LAN/WAN, AD, DNS, Microsoft Office Applications, Citrix, Internet Protocols, Wireless Networking Protocols, Ticketing Systems, and VoIP Phone system
  • 4-5 years of experience in a Network Operations Center or equivalent role
  • Certifications: Network+, Security+, CCNA, Fortinet NSE 1-3, O365 Fundamentals, Azure Fundamentals, Vmware VCTA (a plus)
  • Excellent organizational and time management skills, analytical, data-driven problem solver
Preferred Qualifications
  • Knowledge of ITIL best practices pertaining to Incident Management, Problem Management, Change Management, Asset Management, and Service Level Management
  • Ability to prioritize tasks and complete assignments within an estimated time frame, action-orientated, self-motivated with ability to multi-task and adapt to changes quickly with service awareness of all organization's key IT services for which support is being provided
  • Ability to be a team player when working in a team and communicate effectively
  • Ability to engage with customers onsite via our Co-IT Managed Services offerings, Special Response Team, and be available for on-call support when scheduled