Cybersecurity and Networking Solutions Expert

3 weeks ago

Miramar, Florida, United States TD SYNNEX Full time
Job Description:

The Cybersecurity and Networking Solutions Expert for TD SYNNEX in the Caribbean Central America region will be responsible for staying current with the latest Cybersecurity and Networking technical certifications to provide recommendations to resellers on configuration and design of system solutions.

Promoting product awareness, providing pre-sales technical support, including phone support, system diagrams, proposals, and training to upsell the Cybersecurity and Networking product line.

Working closely with vendor management and vendor representatives to execute pre-sales design training activities for partners.

Establishing and developing solid business relationships with suppliers, customers, and/or other internal departments.

Identifying opportunities to improve the quality of Systems Engineering engagement with internal and external customers. Accepting ownership of suggested improvements and working with the internal team and vendor through the Systems Engineering Management team to develop an implementation plan.

Providing technical guidance to partner systems engineers.

We will be hiring this position in Panama

Key Responsibilities:
  • Provides technical presales solutions and configuration design expertise to customers and sales on specified product lines in accordance with Key Performance Indicators (KPIs).
  • Uses independent judgment and discretion in making solution recommendations. No second-level review occurs.
  • Provides sales/marketing support to increase vendor and product awareness.
  • Provides technical presentations/demos/training to sales, support, and customers.
  • Participates in departmental projects in a leadership/ownership role.
  • Reports on key metrics as designated by product lines of responsibility and distributes monthly updates to the SE Manager, Vendor Management Team, and vendor representatives.
  • Logs customer requests and role-related activities as established by the SE Manager.
  • Provides technical and non-technical input to team members, project leaders, and management, as appropriate.
  • Develops tactical plans and performs associated duties necessary to support goals and objectives aligned to vendor's marketing strategy to grow sales.
  • Participates in trade shows, seminars, trainings, and other marketing events.
  • Attends scheduled assigned vendor team meetings.
  • Seeks and participates in cross-training activities.
  • Performs other duties and responsibilities deemed necessary by Systems Engineering Management or Team Lead.
Requirements:
  • Bilingual (English and Spanish)
  • Minimum of 5 years of experience in technical support in at least two of the following technological areas: Cybersecurity, Networking, Windows and Linux operating systems, Virtualization, Public Cloud.
  • Minimum of 3 years of vendor relations experience in a pre-sales vendor support role
  • Minimum experience of 3 years in formal product presentations and/or experience in technical sales training for small and medium audiences.
  • Able to build strong and effective working relationships with others.
  • Able to work constructively under stress and pressure when faced with heavy workloads and deadlines.
  • Able to create and deliver formal presentations and product/solution demonstrations.
  • Able to show a preference for interacting with people, being friendly, outgoing, eloquent, and socially comfortable.
  • Able to express ideas clearly and transmit the necessary information.
  • Able to use relevant computer system applications (which may include spreadsheets, word processors, etc.) at a basic level.
  • Able to work independently with minimal supervision.
  • Knowledge and/or experience in the related area of responsibility.
  • Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.
  • Possesses strong organizational and time management skills, pushing tasks through to completion.
  • Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc.) at an intermediate level.
Preferred Qualifications:
  • Previous trade show experience
  • Holds at least 1 industry-recognized cybersecurity, networking, and/or cloud certification(s) with a strong commitment to the continuous development of technical skills as evidenced by additional certifications or demonstrated experience in a relevant technology or product line.
Working Conditions:
  • On-call availability required as necessary.
  • Remote work during normal office hours.
  • Some travel required.
What's in it for You?
  • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
  • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
  • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
  • Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
  • Make the Most of our Global Organization: Network with other new coworkers within your first 30 days through our onboarding program.
  • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

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