Customer Service Representative II

3 weeks ago


Cowpens, South Carolina, United States Travel Centers Of America Full time

About Us

For over 50 years, we've been a trusted destination for professional truck drivers and motorists seeking quality fuel, food, truck maintenance, and essential services. As part of the bp family, we're expanding our network, investing in cutting-edge technology, and pursuing sustainable initiatives.

Our Culture

We value diversity and inclusion, fostering a collaborative environment where every team member contributes to our success. Our dynamic culture offers numerous opportunities for growth, development, and innovation.

Job Summary

The Customer Service Representative II plays a vital role in our store team, ensuring exceptional customer experiences that set us apart from the competition.

Key Responsibilities

  • Deliver world-class customer service, always prioritizing guest satisfaction
  • Process transactions efficiently and accurately using our POS system
  • Maintain a clean and welcoming store environment
  • Collaborate with colleagues to achieve sales goals and promote products
  • Participate in training programs to enhance skills and knowledge
  • Adhere to safety protocols and report any potential hazards
  • Develop strong relationships with colleagues, managers, and customers
  • Take on additional tasks as needed to support the team

Requirements

  • An enthusiastic and empathetic individual who thrives in a fast-paced environment
  • 2+ years of customer-facing experience preferred
  • Proficiency in computer and POS systems required
  • Cash handling skills essential
  • Merchandising and stocking experience a plus
  • Excellent communication and interpersonal skills
  • Flexibility to work varied shifts, including nights, weekends, and holidays

Benefits

  • Competitive pay range: $15.00 - $16.00 per hour
  • Comprehensive benefits package, including medical, dental, vision, and life insurance
  • 401(k) with company match and tuition reimbursement
  • Vacation time and paid holidays
  • On-site meal discounts and various perks
  • Opportunities for growth and professional development

EEO Statement

TravelCenters of America is committed to equal employment opportunity and welcomes applicants from diverse backgrounds.



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