Customer Service Representative II
3 weeks ago
At TravelCenters of America, we pride ourselves on being a workplace where everyone feels welcome and valued. We strive to create an environment that supports personal and professional growth, and we believe that our employees are the driving force behind our success. As a member of our team, you will have the opportunity to develop new skills, take on new challenges, and advance your career in a dynamic and supportive setting.
We offer a competitive salary range of $15.00 - 16.00 per hour, with opportunities for growth and advancement within the company. Our comprehensive benefits package includes medical, dental, vision, and life insurance, as well as 401(k) with a company match. You will also receive vacation and paid holidays, tuition reimbursement, on-site meal discounts, and a wide variety of discounts on technology, travel, food, and fuel.
In addition to these benefits, we offer a supportive work environment that encourages collaboration and teamwork. Our goal is to create a workplace where everyone feels valued, respected, and empowered to succeed. If you're passionate about delivering exceptional customer service and working in a dynamic environment, we invite you to join our team and explore the many opportunities available to you.
Key Responsibilities
As a Cashier and Customer Support Specialist, your primary responsibilities will include processing transactions on a point-of-sale (POS) register, maintaining a clean and well-stocked food and beverage area, and assisting with receiving product and unloading it. You will also be responsible for stocking and organizing merchandise on planograms, as well as assisting with training lower-level cashiers on job duties and responsibilities. In addition to these tasks, you will be expected to provide exceptional customer service, respond to customer inquiries, and resolve any issues that may arise during your shift.
Requirements
To be successful in this role, you will need to possess strong communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You should have prior experience as a cashier or in a similar customer-facing role, with proficiency in computer/POS systems and cash handling skills. A high school diploma or equivalent is required, and a degree in business or a related field is preferred. Additionally, you must be able to lift up to 50 pounds and stand for long periods of time.
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