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Senior Customer Success Professional

1 week ago

Chicago, Illinois, United States Writer Corporation Full time
About Us:

Welcome to Writer Corporation, where we believe in the power of great writing for everyone. We're a company that values collaboration, innovation, and excellence. Our mission is to empower writers and businesses to create engaging content that drives results.

Our Vision:

At Writer Corporation, we envision a future where every writer has access to the tools and resources they need to succeed. We strive to build a platform that enables writers to create high-quality content quickly and efficiently, while also providing valuable insights and analytics to help them improve their craft.

Why Join Us?

As a Strategic Business Growth Manager at Writer Corporation, you'll have the opportunity to work with a talented team of professionals who share your passion for writing and business. You'll be part of a dynamic and fast-paced environment that encourages innovation, creativity, and continuous learning. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development.

Your Key Responsibilities:
  • Act as the single point-person for customers; create, own, and drive their overall success plan.
  • Develop expertise as an advisor of best practices in developing on-brand content at scale.
  • Meticulously project manage programs that help customers drive adoption, business value, and renew usage of Writer.
  • Own the full customer renewal process, including forecasting, negotiating, and proposal creation.
  • Be accountable to Gross and Net dollar retention rate targets for your customers.
  • Work collaboratively with Sales and introduce opportunities for revenue growth, cross-sell, and upsell.
  • Develop new and existing relationships across your customers to ensure we've strengthened our partnership and created new advocates across the customer's organization.
  • Produce and then 'processify' decks, Looms, and emails that help your customers onboard, adopt, and renew usage of Writer at scale.
  • Collect and share insights that help Product identify both scalable and unscalable ways to educate and activate the user base on the product.
  • Analyze product usage data to provide deeper insights to customer champions and smarter understanding of customer adoption and value opportunities.