IT Service Delivery Professional

7 days ago


El Segundo, California, United States Seneca Holdings LLC Full time

About Seneca Holdings LLC

We are a diverse and inclusive organization, committed to building a workplace that reflects the communities we serve. We believe in creating opportunities for career growth and development, while promoting a culture of innovation and excellence.

Job Summary

This position is responsible for providing technical support and troubleshooting services to our customers. The successful candidate will have a strong understanding of IT systems and processes, as well as excellent problem-solving skills and communication abilities.

Key Responsibilities

  • Monitor and maintain assigned service tickets on a daily basis.
  • Adhere to departmental SLAs for review and proper escalation of tickets based on severity and priority level.
  • Ensure Service Requests are properly routed or escalated to the right level of support for timely resolution in accordance with our Service Level Agreements.
  • Address and resolve IT incidents or service requests, escalating to upper Tier IT teams when necessary.

Requirements

  • 3-5 years of relevant experience.
  • Solid problem-solving skills.
  • Excellent verbal and written communication skills.
  • IT experience and knowledge required.
  • Able to work on multiple assignments.
  • Proven analytical skills.
  • Detail-oriented.
  • Highly productive in a fast-paced environment.
  • Ability to multitask.

Benefits

We offer a comprehensive benefits package, including competitive compensation, comprehensive medical and dental care, matching 401K, paid time off, flexible spending accounts, disability coverage, and other benefits to provide financial protection for you and your family.

Salary: $90,000 - $115,000 per year (dependent on experience).



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