Customer Experience Ambassador

1 month ago


Pella, Iowa, United States Pella Corporation Full time

About the Role

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This position is a customer-facing role where you will be working in a team-based environment to provide exceptional service to customers. The Customer Care Associate is responsible for answering inquiries via phone, obtaining working knowledge of all products and applicable procedures, communicating intelligently and accurately with consumers on technical issues, analyzing information, exercising problem-solving skills, and maintaining detailed and accurate records of all transactions.

Job Description

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  • Answering inquiries via phone 90-100% of your day">
  • Obtaining working knowledge of all products and applicable procedures">
  • Communicating intelligently and accurately with consumers on technical issues">
  • Analyzing information, exercising problem-solving skills, and being equipped with a high degree of professionalism to ensure customer needs are met">
  • Maintaining detailed and accurate record of all transactions">
  • Assisting with the training and mentoring of new personnel">

Requirements

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To be successful in this role, you should have strong verbal and written communication skills, ability to type efficiently to utilize computer and phone systems simultaneously, and proficiency with Excel, Word, and Outlook. Previous experience in a customer-facing role or related field is highly desirable.

Benefits

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Pella Corporation offers a competitive salary range of $43,000 - $53,000 per year, depending on location and experience. Benefits include full-time status, remote/hybrid work available after 90 days of employment, medical/dental insurance coverage beginning the first of the month after date of hire, flexible spending and health savings account options, paid holidays and vacation time, Annual Incentive Plan, and 401k Profit Sharing.

About Us

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Pella Corporation is a leader in technology and product innovation, designing and manufacturing high-quality windows and doors that enrich the lives of our consumers. We are a privately held company committed to workforce diversity and providing a working environment free of discrimination and harassment. Our national brand is supported by 8,000+ employees at 17 manufacturing sites and 90+ sales branches across the country who are dedicated to serving our customers with Pella Passion - a way of being that inspires us to go above and beyond for each other, our customers, and our communities.



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