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Bilingual Customer Service Representative

2 months ago

Geneseo, Illinois, United States Coast Professional Full time

Job Title: Bilingual Customer Service Representative

Job Summary:

We are seeking a highly motivated and detail-oriented Bilingual Customer Service Representative to join our team. As a Bilingual Customer Service Representative, you will be responsible for handling incoming and outgoing calls, providing excellent customer service, and maintaining accurate records.

Key Responsibilities:

  • Handle incoming and outgoing calls with patience, tact, and courtesy
  • Enter information into Windows-based computer database as required, while following instructions and conducting a scripted interview
  • Escalate calls to supervisor when necessary and appropriate
  • Tracks call-related information for auditing and reporting purposes
  • Provides feedback on call issues related to downtime and/or training issues
  • Contribute positively to a work environment that is flexible, adaptable, and team-based
  • Provide, receive, and seek feedback in a positive manner to encourage team building
  • Participate in the development and attainment of team and operational goals
  • Be respectful and courteous
  • Maintain a positive attitude about workloads and expectations
  • Prioritize workloads to ensure timeliness and quality standards are met

Requirements:

  • High school diploma or GED required
  • Experience in a call center or customer service environment preferred
  • Knowledge and experience with personal computers in a Microsoft Windows-based environment
  • Must have strong typing and database entry skills
  • Knowledge of call center telephony and technology
  • Display excellent communication and customer service skills and exhibit a high level of professionalism in all communications
  • Must have the ability to be empathetic and patient while on the phone
  • Establish a good working relationship with team members and internal contacts in order to maintain and continuously strive to improve the level of overall service being provided
  • Ability to comply with rules, regulations, and laws
  • Work independently in the absence of immediate supervision
  • Ability to handle and resolve recurring problems
  • Read, write, and speak English fluently

Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is regularly required to talk or hear. The noise level in the work environment is usually moderate. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.

Benefits:

Medical, Dental, Vision Plans

Short- and Long-Term Disability Plans

AD&D and Life Insurance

Paid Holidays

Paid Time Off

401(k) Retirement Plan

Education reimbursement