Customer Service Representative

3 days ago

San Antonio, Texas, United States Easy Recruiter Full time
About the Job

We are seeking a highly skilled Customer Support Agent to join our team at Easy Recruiter. As a key member of our support team, you will play a vital role in providing exceptional customer service and ensuring customer satisfaction.

Key Responsibilities
  • Establish and maintain strong relationships with customers to identify additional ways to be of service.
  • Work collaboratively with other team members to support service delivery teams.
  • Help foster an environment of continuous improvement in business processes and services.
  • Adhere to all local, state, and federal regulations, codes, policies, and procedures to ensure privacy and safety of employee and patient information.
Requirements
  • 1 year of experience in Human Resources, Payroll, Accounts Payable, Supply Chain, and/or Revenue Cycle.
  • 1 year of experience with computer programs such as Microsoft Office, electronic mail, and information systems or database programs.
Preferred Skills and Knowledge
  • Knowledge of processes within one or more of the following functions: Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing.
  • Possess written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences.
  • Time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadlines.
  • Requires the ability to work with and maintain confidential information.
  • Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
  • Identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.
  • Build collaborative relationships with peers and other healthcare providers to achieve departmental and corporate objectives.
  • Operate office equipment such as multi-lined phones, printers, faxes, copiers, and scanners.
Work Environment

This is a part-time position with a varied schedule, including weekends. The pay range is $16.50 - $18.00 per hour, depending on experience.

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